JPMorgan Chase Bank, FRANKFORD CROSSING BRANCH

Rude and very very poor customer service!!
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by Nothappycustomer, Jul. 24, 2013

I came in to get a temporary ATM card because my debt card was stolen the night before. I walked into the bank a little after 9am, saw no employees or rather no employees came to greet me. I walked to middle of the bank&look at the drive-thru window. I saw a male&a female talking& the female employee looked at me&didn't even bother to greet me.She kept on talking with the other male employee as if I didn't exist. She waited until she she was done with her conversation before she greeted me& at that time I was only customer in the bank. She told me to wait a few minutes before the male employee name Josh can help so I sat down&waited. While I was waiting I noticed another male employee in the back corner sitting at his desk and another male employee walked out from the back room to look outside &when he turned to walk back into the back room he looked right at me but yet didn't bother to greet me &asked if I needed help. He just went to the back room.By this time my blood is boiling because I am running late to work & I was the only customer in the bank &so called "josh" have not came to help me. Instead he took another customer first. And three more customer walked in the female employee took those three before me.So by that time I'm more agitated because I've been sitting there for 15 mins already and supposingly waiting for this "Josh" employee to help me.So I got up&asked the female employee what's taking so long&then again she said it'll be a few minutes when in fact I was the person who came into the bank before the other four customers!! Finally this "Josh" employee took me &by that time I was beyond furious!! I had asked him why did he take those 4 customers before me&he gave excuses saying the first guy had an appointment &the other employees were off &on vacation.Sorry but what does that have to do with me &poor customer services. He also had the nerve to ask me why did I put my phone down so hard? How I treat my phone is non of his business but his business is keeping his customers happy &satisfy!! I then asked for the branch manager and at that time I was aware that the female employee from earlier was the branch manager&she didn't even apologize or even came out to talk to me. These are the reasons why I have never liked this location. I have nothing against Chase as a corporation but I do have problems with the employees at this location because they are rude&have no ethics to treating customers&having very very poor customer service so I don't highly recommend  this location at all!! How the manager acts is reflected in their fellow employees. ****"Josh" also told me that the manager can not help customers but while I was waiting she did three transaction before I was helped. So what's the point of having or being a manager if you can not tend to customers.. I've never heard in my whole entire life that managers can not tend to customers!!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Frankford Crossing Branch at Dallas, TX
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