JPMorgan Chase Bank, East Boston Branch

Name:JPMorgan Chase Bank, East Boston Branch
Full Service Brick and Mortar Office
Review:502 client reviews
Location:31 William C Kelly Sq
Boston, MA 02128

Suffolk County
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FDIC Cert:#628
Established:2021-03-30


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase&Co
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4935, view all, view on map
Website:www.jpmorganchase.com
Total Assets:$3,190,100,000,000
Total Deposits:$2,403,009,000,000
Total Equity Capital:$288,130,000,000
Total Domestic Office Deposits:$2,011,344,000,000
Net Income:$20,415,000,000
Quarterly Net Income:$9,400,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:15%
Quarterly Return on Equity:13%
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Client Review

502 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jayswal, Sep. 01, 2021

"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady  came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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Customer
Overall Rating
by Rustic, Jun. 10, 2021

I've been a long time customer of Chase.  Today when inquiring about a bank draft, I was told they were "too busy" to help me and told me to go to another Chase branch.  Unbelievable.  I did go to another branch and told them of my experience at Lemmon Avenue branch.  He must be a "higher up" as he made note of it and said that would not be happening again.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Lemmon Avenue Branch at Dallas, TX
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30 year cuctomer
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Hum2, Apr. 12, 2021

Manager is not customer friendly and could care less about your issue. Have been to her twice and issue seems to be below her pay scale. Looking to move across the street to Huntington no matter what the hassle is.
Worked to hard for our money to put up with poorly run facility.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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All Reviews...

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