JPMorgan Chase Bank, Clayton Road Branch

Name:JPMorgan Chase Bank, Clayton Road Branch
Full Service Brick and Mortar Office
Review:492 client reviews
Location:4390 Clayton Road
Concord, CA 94521

Contra Costa County
View Other Branches
 
Phone:925-798-8821
Office Hours:Mon: 9:00-6:00
Tue: 9:00-6:00
Wed: 9:00-6:00
Thu: 9:00-6:00
Fri: 9:00-6:00
Sat: 9:00-4:00
FDIC Cert:#628
Established:1889-01-01


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5173, view all, view on map
Website:www.jpmorganchase.com
Total Assets:$2,194,835,000,000
Total Deposits:$1,540,078,000,000
Total Equity Capital:$215,098,000,000
Total Domestic Office Deposits:$1,264,197,000,000
Net Income:$20,166,000,000
Quarterly Net Income:$6,604,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:12%
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Client Review

492 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

ZERO customer loyalty.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by medicrq, Oct. 03, 2018

ZERO stars.
I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears the next day and I try to make airline reservations, nope. Call Chase to raise debit card limit, nope. Why not? Just because, no real answer except they want to make sure the check has "really" cleared. But all the money is available to withdraw, just not on the ATM card. I talk to the manager who tells me to call the number again, apparently he can't call himself for me and he can't figure it out either. I call again, same answer, "try again tomorrow". But the money IS available right? "right", So why can't I use my ATM card now? "it's just the system", what system? "the computer system", you can't make any decisions yourselves? "no".
And there you go....switching to HomeStreet bank, MUCH better service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Carlos Branch at San Diego, CA
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Fees galore!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rghh, Sep. 19, 2018

Hate this bank...fee after fee. I got most of my service fees and other misc fees returned after going to the manager, but it's absurd how much they charge you.  Moving to another bank soon!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Livermore Branch at Livermore, CA
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From terrible to happy
Overall Rating
Office Environment & Staff
by Nakoa, Jul. 21, 2018

I just have to take a moment and praise the staff here at this location. During my last visit I made a cash deposit into an exterior atm.. things did not go well when the machine ate my money and told me to call a phone number. After several frustrating minutes on the phone, I was instructed to go in the bank and get some info.. naturally I was not only worried about my funds, but extremely frustrated(understatement) by the situation.. so I walked in with less than a stellar attitude. Their branch manager irene stepped in and helped save the day, and by the end of everything she had put a smile on my face and gave me the confidence everything was going to fixed. She exemplifies what it truly means to be client focused, was very patient and calming and turned my terrible experience into a much better one. I felt it necessary to give some praise and recognition to her as I can be somewhat hard to handle and she did an incredible job.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hulen Mall Branch at Fort Worth, TX
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All Reviews...

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