JPMorgan Chase Bank, CARPENTER ELLSWORTH BANKING CTR. BRANCH

Most Inept Bank, One Lie, One Problem After Another
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by Donotsurechasebank, Oct. 14, 2023

We are a new customer here in California (El Dorado Hills).  We own a large property management company and recently opened both a business and personal account.  For a week we have been trying to get into bill pay to enter our creditors so we can pay our bills.  They kept making it out that it was US!  This has been going on for a week costing us $1000's of dollars in missed appointments/business, dozens of missed calls from being lead on a wild goose chase!  We had driven to the branch now twice and it was finally confirmed because the branch manager (Trista) even tried from the bank computer and confirmed that all new accounts are having this issue with no idea when it was going to be fixed.  I was promised a call from their IT department yesterday.  I cancelled all my appointments, waited all day and NOTHING!  Called today again and got someone from INDIA on the line who basically said I would have to call all our creditors which is 100's between the business and personal and make payments directly until the issue is resolved.  This would take WEEKS!  Are you kidding me!?

THEN, we deposited a $17K check which we were told would clear in 72 hours by the teller which was fine as we understand this is a new account.  Well it didn't clear so I called the gal who helped us open the account and she told me it was scheduled to clear 3 days ago.  Still nothing!  SOO, my husband goes down to the branch AGAIN and we are given a 1-800 number for "US" to call to have funds released!  Why is this our job and why would they release funds at the request of the customers.  This is THEIR job to call the bank it was written off of and mind you this check was from a multi-million dollar car dealership which I am pretty sure has $17K!  My son-in-law is the finance assistant manager and they bank with another major bank!

Called this bank (Tri-Counties) who confirmed they are having serious issues just like this with Chase so don't deposit checks here - you will never get access to your funds after being flat out lied to!

So, I get Chase release department on the line and also patch Tri-Counties in on the call, nothing they can do and Tri-Counties bank said it's Chase's responsibility, NOT mine so here we sit! During this 3 way call with the Chase release department and Tri-Counties the rep from Chase hangs up!

OK, I call the 1-800 number like this branch manager put it on us to do who asks for a debit card number which we will not have for another 10 days so no help and this manager should have known this!  I call the branch to see if THEY have the debit card number and Mona said "yes they do" but they can't release it over the phone so how in the H was this any help.

THEN, I call 5 other Chase branches (mind you it's during business hours still) not one would pick up!

So here we sit!  It's been a week!  Can't enter our creditors to pay bills, they are sitting on $17K for a week and putting it on us to call to get it to clear.

End of story do NOT bank with these people!  I am going to have to drive down to the branch for the 3rd time (more lost business, more wasted time) so I can at LEAST get them to do their job and verify this check is good, release funds so I can get my taxes paid!

Worst bank EVER and I don't have the time to switch again.  I am giving this one more shot tomorrow but if this is not fixed, I WILL be filing a formal complaint with DFPI!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, SACRAMENTO - NATOMAS BRANCH at Sacramento, CA
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Doesn’t Comply with NY Banking Law, Bad Customer Service
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by Laurenlovestrees, Sep. 12, 2023

Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch.

The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box.

Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, PEARL RIVER BRANCH at Pearl River, NY
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An incident caused bank employees to leave?
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by DbbQ, Apr. 25, 2023

Went to the bank at 64th and Commercial in Tamarac Florida. There was one bank teller and the security guard. At 3:30pmThe security guard asked if I needed help- I asked him where are all the bank employees?  There was an incident - and noone is here. I left and went to another Chase bank in Sunrise Fl- There were only 2 employees at the bank- I asked where was everyone- They called out sick I was told. They handed me a paper with a 1800 number and told me to call and they would help me. wow 2 Chase banks - No bank officiers, in 1/2 hour at 3:30 in the afternoon not able to help people- Unreal!   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, COMMERCIAL AND 64TH BRANCH at Fort Lauderdale, FL
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