JPMorgan Chase Bank, Bell Road-Cave Creek Branch

Name:JPMorgan Chase Bank, Bell Road-Cave Creek Branch
Full Service Brick and Mortar Office
Review:490 client reviews
Location:17140 North Cave Creek Road
Phoenix, AZ 85032

Maricopa County
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Phone:602-589-3988
Office Hours:Mon: 8:00-6:00
Tue: 8:00-6:00
Wed: 8:00-6:00
Thu: 8:00-6:00
Fri: 8:00-6:00
Sat: 9:00-2:00
FDIC Cert:#628
Established:1966-10-17


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:1824-01-01
FDIC Insurance:1934-01-01
Holden By:Jpmorgan Chase & Co.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5275, view all, view on map
Website:www.jpmorganchase.com
Total Assets:$2,198,296,000,000
Total Deposits:$1,559,153,000,000
Total Equity Capital:$214,805,000,000
Total Domestic Office Deposits:$1,288,758,000,000
Net Income:$6,670,000,000
Quarterly Net Income:$6,670,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

490 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

From terrible to happy
Overall Rating
Office Environment & Staff
by Nakoa, Jul. 21, 2018

I just have to take a moment and praise the staff here at this location. During my last visit I made a cash deposit into an exterior atm.. things did not go well when the machine ate my money and told me to call a phone number. After several frustrating minutes on the phone, I was instructed to go in the bank and get some info.. naturally I was not only worried about my funds, but extremely frustrated(understatement) by the situation.. so I walked in with less than a stellar attitude. Their branch manager irene stepped in and helped save the day, and by the end of everything she had put a smile on my face and gave me the confidence everything was going to fixed. She exemplifies what it truly means to be client focused, was very patient and calming and turned my terrible experience into a much better one. I felt it necessary to give some praise and recognition to her as I can be somewhat hard to handle and she did an incredible job.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hulen Mall Branch at Fort Worth, TX
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Rude
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ragod, Jul. 12, 2018

Some of the same staff members have been consistently unwelcoming, condescending, rude, and just not polite at all. I've been going to this location for a couple years and for some reason the lack of customer service skills still surprise me. I do love their ATM's and their app but it would be nice to be treated decently. I will try other locations from now on.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Monona Branch at Madison, WI
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Unprofessional
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by epiphany, Jul. 03, 2018

Everytime I've needed to speak with a banker, it takes a long time before they help. Today, I needed a banker and had to wait a very long time as there was only one. The other one was standing around chatting to the other banker's client, ignoring the waiting customers.  I couldn't even believe it. Disrespectful & unprofessional.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, La Jolla Village Center Branch at La Jolla, CA
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All Reviews...

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