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JPMorgan Chase Bank, BAYFAIR BRANCH
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510 client reviews
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| Name: | JPMorgan Chase Bank |
| Concentration: | International Specialization |
| Established: | 01/01/1824 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | JPMORGAN CHASE&CO |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4931, view all, view on map |
| Website: | www.jpmorganchase.com |
| Total Assets: | $3,510,536,000,000 |
| Total Deposits: | $2,488,231,000,000 |
| Total Equity Capital: | $314,186,000,000 |
| Total Domestic Office Deposits: | $2,008,751,000,000 |
| Net Income: | $28,392,000,000 |
| Quarterly Net Income: | $16,678,000,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 19% |
| Quarterly Return on Equity: | 22% |
| More... | |
Client Review
510 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.
Bad Bank, Bad Bank, Watcha Gonna Do
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by largsmith, Mar. 24, 2011
What a horrible teller staff, with the exception of maybe two tellers. They are like dealing with Peggy on the TV commercial about air miles. I made a many thousand dollar deposit without incident...then tried to cash a 35 cent check. That is right...35 cents. The teller then asked me for my identification. I told her "I just made a $30000.00 plus deposit and you didn't care who I was, I gave you my social security number and account number and a deposit slip from my check book, and now you want me to show you my ID to cash a lousy 35 cent check?" She responded: "It's policy!"
The conversation that ensued, only proved to me that the tellers are trained by idiots even more stupid than they.
It can only be their training, because that many people with such poor and callous customer service skills could not possibly exist in the labor pool.
Now the professional, desk-oriented banking staff on the other side of the glass is pleasant, knowledgeable, and always has that "can do" spirit that suckered me into opening several accounts at this branch. Obviously, different training systems opposing each other.
Unfortunately, the low regard in which the tellers treat their depositors is causing me to transition to another bank. Read that as closing my accounts, Chase!
It is sad that once the large banks have your deposits, they don't care a rat's butt about you because you probably are not paying horrific fees for overdraft protection or racking up huge bank fees for ATM usage or their other services that used to be free. They are no longer "just happy" to be using your money for all of their other activities. It's American banking at its' finest!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, 1320 Fairmont Dr Branch at San Leandro, CA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby largsmith, Mar. 24, 2011
What a horrible teller staff, with the exception of maybe two tellers. They are like dealing with Peggy on the TV commercial about air miles. I made a many thousand dollar deposit without incident...then tried to cash a 35 cent check. That is right...35 cents. The teller then asked me for my identification. I told her "I just made a $30000.00 plus deposit and you didn't care who I was, I gave you my social security number and account number and a deposit slip from my check book, and now you want me to show you my ID to cash a lousy 35 cent check?" She responded: "It's policy!"
The conversation that ensued, only proved to me that the tellers are trained by idiots even more stupid than they.
It can only be their training, because that many people with such poor and callous customer service skills could not possibly exist in the labor pool.
Now the professional, desk-oriented banking staff on the other side of the glass is pleasant, knowledgeable, and always has that "can do" spirit that suckered me into opening several accounts at this branch. Obviously, different training systems opposing each other.
Unfortunately, the low regard in which the tellers treat their depositors is causing me to transition to another bank. Read that as closing my accounts, Chase!
It is sad that once the large banks have your deposits, they don't care a rat's butt about you because you probably are not paying horrific fees for overdraft protection or racking up huge bank fees for ATM usage or their other services that used to be free. They are no longer "just happy" to be using your money for all of their other activities. It's American banking at its' finest!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, 1320 Fairmont Dr Branch at San Leandro, CA
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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