JPMorgan Chase Bank, Arboretum Charlotte Branch

Doesn’t Comply with NY Banking Law, Bad Customer Service
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by Laurenlovestrees, Sep. 12, 2023

Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch.

The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box.

Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, PEARL RIVER BRANCH at Pearl River, NY
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An incident caused bank employees to leave?
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by DbbQ, Apr. 25, 2023

Went to the bank at 64th and Commercial in Tamarac Florida. There was one bank teller and the security guard. At 3:30pmThe security guard asked if I needed help- I asked him where are all the bank employees?  There was an incident - and noone is here. I left and went to another Chase bank in Sunrise Fl- There were only 2 employees at the bank- I asked where was everyone- They called out sick I was told. They handed me a paper with a 1800 number and told me to call and they would help me. wow 2 Chase banks - No bank officiers, in 1/2 hour at 3:30 in the afternoon not able to help people- Unreal!   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, COMMERCIAL AND 64TH BRANCH at Fort Lauderdale, FL
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Disappointed
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by Podcust97, Dec. 02, 2022

I was very disappointed at the service and the way I was treated. I deposited my paycheck, checked my account for the balance and found out the TELLER NEVER DEPOSITED MY CHECK! This has been a nightmare!The manager reviewed the tape from that day and saw me there with the teller. They haven't reached out to me, nor gave me any further assistance. I can't even pay my car note! This is unacceptable and I thought they were a good bank. I never had any problems until I went to this branch. I will never go to this branch again just to be disrespected based on the color of my skin!!!! They have all the check information, but won't say what happened to my check! I have to now tell the payroll department at my place of employment to issue me a new check. This is very UNPROFESSIONAL of the bank manager as well as the teller. And to think, both of them are still working there!!! DESPICABLE!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hillsdale Branch at San Mateo, CA
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