JPMorgan Chase Bank, Albemarle and Reddman Branch

Name:JPMorgan Chase Bank, Albemarle and Reddman Branch
Full Service Brick and Mortar Office
Review: 2.5star509 client reviews
Location:5618 Albemarle Rd
Charlotte, NC 28212

Mecklenburg County
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FDIC Cert:#628
Established:12/07/2021


The Bank

Name:JPMorgan Chase Bank
Concentration:International Specialization
Established:01/01/1824
FDIC Insurance:01/01/1934
Holden By:JPMORGAN CHASE&CO
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4914, view all, view on map
Website:www.jpmorganchase.com
Total Assets:$3,382,195,000,000
Total Deposits:$2,505,650,000,000
Total Equity Capital:$315,369,000,000
Total Domestic Office Deposits:$2,068,042,000,000
Net Income:$25,713,000,000
Quarterly Net Income:$13,999,000,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:17%
Quarterly Return on Equity:18%
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Client Review

509 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.

Doesn’t Comply with NY Banking Law, Bad Customer Service
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Laurenlovestrees, Sep. 12, 2023

Branch does not follow NY state banking law section 333 in regard to accessing safe deposit boxes with valid a POA that specifically states it allows the agent to access safe deposit boxes. The box owner is a 91 yo long-time client that has had to relocate out of area for surgery and long-term care for wounds and dementia and cannot travel into the branch.

The Pearl River branch was presented all needed ID, original POA, and the key 8/25. Since 6/29 the POA was presented in-person to another Chase branch in our home state and in-branch forms were filled out and notarized to allow agent access to accounts. The agent has had access to transaction accounts on the Chase account since late June. On 8/25 access to the safe deposit box was denied at the Pearl River brand despite all this and told remotely drilling the box was not possible and the agent needs to fly across the country again to close the box.

Branch manager, Kanchan Kapur, has a negative attitude, lacks flexibility, customer service skills, and empathy regarding this situation. Her second resolution is to just call a 800 number and make a complaint. DO NOT BANK HERE! Move your money to a local credit union that cares about their customers.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, PEARL RIVER BRANCH at Pearl River, NY
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An incident caused bank employees to leave?
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by DbbQ, Apr. 25, 2023

Went to the bank at 64th and Commercial in Tamarac Florida. There was one bank teller and the security guard. At 3:30pmThe security guard asked if I needed help- I asked him where are all the bank employees?  There was an incident - and noone is here. I left and went to another Chase bank in Sunrise Fl- There were only 2 employees at the bank- I asked where was everyone- They called out sick I was told. They handed me a paper with a 1800 number and told me to call and they would help me. wow 2 Chase banks - No bank officiers, in 1/2 hour at 3:30 in the afternoon not able to help people- Unreal!   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, COMMERCIAL AND 64TH BRANCH at Fort Lauderdale, FL
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Disappointed
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by Podcust97, Dec. 02, 2022

I was very disappointed at the service and the way I was treated. I deposited my paycheck, checked my account for the balance and found out the TELLER NEVER DEPOSITED MY CHECK! This has been a nightmare!The manager reviewed the tape from that day and saw me there with the teller. They haven't reached out to me, nor gave me any further assistance. I can't even pay my car note! This is unacceptable and I thought they were a good bank. I never had any problems until I went to this branch. I will never go to this branch again just to be disrespected based on the color of my skin!!!! They have all the check information, but won't say what happened to my check! I have to now tell the payroll department at my place of employment to issue me a new check. This is very UNPROFESSIONAL of the bank manager as well as the teller. And to think, both of them are still working there!!! DESPICABLE!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Hillsdale Branch at San Mateo, CA
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by MickeyMichaels 2023-03-07 14:19:03
Who is the manager of this Chase branch...and why is he ALWAYS out to lunch when customers need to summon him? I was at this bank yesterday for well over an hour, waiting for the sole bank employee who could notarize a document! Outrageous waits! Even long lines to simply make a deposit! Everybody seems to go to  lunch at the same time; along with the branch manager?
by DisappointedinChase 2023-04-30 16:18:05
Thank you for your review!  Did you resolve your issue with Chase?  I am fighting a claim right now which involves theft from this branch.  I suspect it is an employee.  It is a nightmare.

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