JPMorgan Chase Bank, Review

financial advisor
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by Sandracv92, Apr. 26, 2012

Stephen Witt, one real a-hole. With so many people out of work how any co. would have a person like this on their staff is a mystery.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 3449 Castro Valley Blvd Branch at Castro Valley, CA
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Unbelievably poor service
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by Cubkmac, Apr. 26, 2012

Wow, we have had nothing but bad service from this branch.  It starts with being promised money put into a savings account if you deposit $10,000.00 into an account and having to fight several months to get what was promised.  Second was a mortgage that we literally had to speak with the vice president of the entire Chase Bank nationally to get the loan closed and getting many promises from the local banker which were poorly acted upon by our local loan officer.  Thankfully it did get closed but late through no fault of our own.  And today was strike three when we were getting charged service fees on an account where it was not explained about a minimum balance.  To which an arrogant branch manager said he was not willing to fix.  I am amazed that one person would risk his integrity and reputation with other clients over $10.00!!!  I am making sure to spread the word about this branch and it's terrible service.  Would not recommend them to anyone.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Rancho Mirage Branch at Rancho Mirage, CA
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Fraud
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by desappointed, Apr. 25, 2012

My unemployment checks are deposited to Chase Bank In Prescott Valley, I always go to their ATM to take out my money and deposit it into Arizona Credit Union.  This time I asked for the balance ---- put in full amount to take out and it declined me, the lady behind me was also declined.  I went inside to be told again that they don't have anything to do with that card I need to call DES, it will take 10 days to get my money, I had to go back to my bank and take out a loan for a bill that was due,Donna Laxson Branch Manager at Arizona went beyond the call of duty in helping me to pay my bill, she suggested I go back to Chase and ask them if they could get my money any sooner, the manager at Chase couldn't be rudder, He told me he had nothing to do with that card and a couple of times asked me if I expected him to just hand me my money, again I asked him if you could speed up the time because of my hardship with car insurance due, He was extremely rude.  I have earned every penny I collect.  I have been paying into the system since I was 12years old.I am now 58 years old.So no I don't expect anyone to give me anything.  Also when I went back to Chase there still was not a sign that the ATM was out of order, I told a guy that also had a DES card not to use that ATM.  This is a very poor town and a lot of people are unemployed.  I imagine if enough people loose their money to that ATM it could add up to quit a bit.  And not being able to get it back for 10 days means more interest for the bank.  Do not use Chase especially if you collect unemployment.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Prescott Valley Branch at Prescott Valley, AZ
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SeniorsBeware
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by SENIORSBEWARE, Apr. 25, 2012

This Branch is the worst informational bank when it comes to working with Seniors and their money! The managers smile and are nice but beware of the BIG BONUS they will be making on your money. Find a specialist in this arena. Banks I found out are good for maybe a savings or checking account and that's it! Make sure that you get MANY other OUTSIDE opinions before it is to late, as I learned personally myself. These BIG BANKS are just another reason to use a Credit Union and to seek people who know what they are doing with your money, especially in the Fixed Annuity strategies. There are better company's out there who have been around for way longer and know way more then they do when it comes to investing your retirement!'

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Cherry Hill Merriman Branch at Westland, MI
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retirement services
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by piece, Apr. 25, 2012

The retirement services  at JP Morgan are the worst. They have incompetent people working there. They give you instruction what kind of paper work they need for power of attorney and when you give them the paper work they tell you that it is incorrect and that you need to do it over again with different wording. I am going over with this third time already.  Also their policies change from one day to the next. If I was a client that had millions they would even take the power of attorney from me even if it was written on toilet paper. That is what I thing about this bank it is piece of sh..

* this reviewer has be with this bank for <6 months
* this review was made on JPMorgan Chase Bank, The Forum Retirement Center Branch at Columbus, OH
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More than just a bank!
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by JimHansen, Apr. 25, 2012

I was a bit hesitant to switch my business accounts over from Wells, but after the wonderful service I recieved I could not be happier! From the minute I entered the branch I felt like pure royalty. A well lit atmosphere with kind, outgoing people greated me as I walked through the doors. Immediately acknowledged with a smile, Amy Schumacher, invited me to her desk and was eager to answer my questions with a wealth of knowledge and a experience. She made me feel welcome and helped switch all my accounts, debit cards, and online bills over within the short time I was there. Shortly after opening the account I recieved a friendly phone call to make sure my new cards arrived and I was able to activate and use them without any problem. I appreciate the extra effort she put into every aspect of even my smallest of transactions and I would recommend this bank and Amy's service to anyone I can. You will not regret it!

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Telegraph And 700 West Branch at Washington, UT
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This Branch Rocks!
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by papabear84, Apr. 25, 2012

Everyone at this branch is extremely friendly and helpful. There is always fresh coffee in the lobby as well as hot chocolate. I always greeted at the door and made to feel important. It makes me feel good to bank somewhere that they greet me by my first name. My banker Mark Roberts is extremely helpful and is always willing to help. His product knowledge is incredible and he always has new ideas on how to save me time. He remembers conversations that we talked about prior so I know that I'm not just another customer. He goes the extra mile to make me feel important and respected. I grew up in a small town so that kind of customer service is important to me. Thank you Chase Bank for putting a branch in Washington and for staffing it with such great people. I cant speak for every branch as I have read previous comments...I can only speak for the one I bank at and they are awesome.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Telegraph And 700 West Branch at Washington, UT
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Awesome
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by louis1, Apr. 17, 2012

There is a gentlemen by the name of Ben Broussard! He is most certaintly given the best customer service i have ever recieved at any bank! i would definetely recommend him to anyone as there personal banker! He has been a tremendous help to me and my financial affairs! Thank you Ben!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oil Center Branch at Lafayette, LA
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Accountant
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by ChaseCust, Apr. 11, 2012

I love this branch.  I was going to another branch in Scottsdale which was terrible.  Very snotty and unfriendly.  But just love they folks at this branch.  Can't say enough about how helpful and friendly they are.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
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Great banker
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by BayAreaBabe, Apr. 10, 2012

I love my banker Alfredo at the San Ramon branch on Doherty. He's always friendly and smiling. He is the only reason I stay with Chase. As a former WaMu customer I wasn't very happy with the changes but Alfredo made it worth staying.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dougherty And Bollinger Branch at San Ramon, CA
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Park Mall Chase Bank
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by HateChase, Apr. 05, 2012

The Branch Manager has no people skills and only cares about her bonus. I am closing all my accounts with Chase period over her!! Take your money and move it to a Credit Union. If she is a representative of the culture of Chase Bank and gives me the final reason why the big banks should never had received bailout money.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Pinellas Park - Park Mall at Pinellas Park, FL
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Chase Bank Strongsville, OH
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by FrustratedAgain, Apr. 02, 2012

I applied for a 30 year fixed rate mortgage at the Strongsville, OH branch office. This was some 40 days prior to the scheduled closing of my purchase contract. I outlined my financial situation (50% down, credit score over 730 and 100% of the purchase price in my IRA) After a number of bank snafus, my mortgage was still not approved 3 days prior to the closing.  The lastest communication from Chase was that my mortgage application was approved but there were still 35 "Conditions to be Satisfied for Closing". Needless to say, I had to ditch the Chase mortgage. I saved the deal by withdrawing the mortgage amount from my IRA and made the closing. Cost me $395 and a bunch of time and effort for nothing.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Strongsville Branch at Strongsville, OH
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I love my bank!
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by LoyalCustomer, Mar. 29, 2012

Always friendly and smiling, also a plus starbucks is within so you have that "Good morning" aroma. The staff is knowledgable and sweet!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Beltway And Wallisville Branch at Houston, TX
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Mortage inquiry
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by Carolyn, Mar. 26, 2012

I have been banking with you since take over of Washington Mutual. I went to your office in Bradenton, FL on Feb. 14th and spoke to Donna about a fixed rate for 7 yrs. on my equity loan with you. She said she would get back to me, it is now the 26th and I still have not heard from her.  Is this anyway to run a bank?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bradenton - West Cortez at Bradenton, FL
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WORST BANK!!!
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by jtjlacy, Mar. 22, 2012

Watch your charges with this bank i have lost almost $500 dollars in fales charges and not one person in anybank brank can exsplain it to me when money gose missing and is un-accounted for.
I HATE CHASE BANK!!!!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Edmond West Branch at Edmond, OK
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Chase
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by Ty2bryce, Mar. 22, 2012

Best customer service ever at the Wyoming Springs Branch.  The really care about customers.  When my Mom past away they sent a card that express their condolence.  Who else would do that!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Wyoming Springs & Rm 620 Banking Cen at Round Rock, TX
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Great Customer Service
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by VikoBul, Mar. 16, 2012

I was just at Chase to deposit all my tips for the past 3 months....it was lots and lots of 1 dollar bills and stuff. There was this girl Alicia I think that did the counting and everything, she was nice, and had a nice smile, super polite...She didn't make any faces when she saw the money, and made me feel good...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Vista/Melrose Branch at Vista, CA
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Great service from John N.
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by kapman1, Mar. 06, 2012

Chase rep, John N.is always willing to go the extra mile to take care of both of my Chase personal and business accounts. He is also very knowledgeable and friendly. Because of John, I now go to Meijer to bank even if I have nothing to purchase in the store. Thanks John!     

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Canton Meijer Banking Center Branch at Canton, MI
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MR. RICHARD FILBIN CUSTOMER
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by flickaflowers, Mar. 05, 2012

Mr. Jason miller and hidi.  D. Carter are excellent bank staff.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Park West Branch at San Diego, CA
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Worst office ever - $200.00 Disappeared right after counting twice
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by markbot, Mar. 05, 2012

they pull me out of the lane to one of their desk and after
counting twice my business account deposit, they came back to me and they shorted me out for $200.00 -
and also the window tellers they don't allow you to see when they count your money .


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, South Mountain Branch at Phoenix, AZ
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