HSBC Bank USA, Canal Street Branch

Name:HSBC Bank USA, Canal Street Branch
Full Service Brick and Mortar Office
Review:78 client reviews
Location:235 Canal Street
New York, NY 10013

New York County
View Other Branches
 
Phone:800-975-4722
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
Sat: 10:00 to 15:00
FDIC Cert:#57890
Established:1977-04-11


The Bank

Name:HSBC Bank USA
Concentration:All Other Specialization > 1 Billion
Established:2004-07-01
FDIC Insurance:2004-07-01
Holden By:Hsbc Holdings Plc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:230, view all, view on map
Website:www.banking.us.hsbc.com
Total Assets:$179,972,365,000
Total Deposits:$134,400,531,000
Total Equity Capital:$22,825,420,000
Total Domestic Office Deposits:$128,135,697,000
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Client Review

78 client reviews of HSBC Bank USA scored 1.5 out of 5.

Worst Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by NYCSweetGirl, Mar. 28, 2018

I would give zero star if I can. The women was rude and gave us an attitude when we walked in. We asked her to reset our PIN on the bank card. She said no. The we asked for the 1099-misc that we never received from the bank. She's only willing to provide the total amount. We insist on getting it on paper. Then she's very unwillingly to print it and told us not to take it to the accountant. I wonder whether HSBC provide training to their customer service staff. How can a bank provide this kind of customer service still survive at this age in time? Unbelievable!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on HSBC Bank USA, Canal Street Branch at New York, NY
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