HomeTrust Bank, Review

Bye
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Notgoodatthejob, Sep. 26, 2018

Do not know how to handle anything but very simple transactions.  Anything complicated is a dilemma.  Do not use.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on HomeTrust Bank, Columbus Branch at Columbus, NC
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customer
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Office Environment & Staff
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by janis, May. 22, 2015

Staff knows my name, always appear eager to help.  As friendly and helpful as I remember hometown bank being 40 years ago.  Very different experience than bigger banks.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on HomeTrust Bank, Bearden-Knoxville Branch at Knoxville, TN
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local but limited
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by ramidios, Oct. 19, 2013

No capacity to navigate problems outside of business hours. If your debit card is giving you a problem on a Saturday you'd better hope you have back-up until Monday. If you call one of the branches that have limited Saturday hours they say, "We're sorry, there's no one from the back until Monday." Also a poor online site with perennial problems in trying to set-up auto draft payments. This bank just cannot offer what the national banks can. I've given them a try for a year but the disappointment continues - now it's time to cut our ties.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on HomeTrust Bank, Hometrust Bank at Asheville, NC
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Best bank in the business
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by iHeartHTbank, Jul. 15, 2012

Just switched from the "big bank" down the road to be warmly welcomed by the folks at HomeTrust in Skyland.  Their low fees, attentive service and genuine caring attitude will have my business for years to come. My only complaint would be the moderately long wait time to open a new account. I look forward to being a long time customer!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on HomeTrust Bank, Skyland Office Branch at Asheville, NC
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"Best" Bank...not so much
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by ProudNC, Jul. 26, 2011

I get so sick of banks touting their "Best Bank" awards when they are really unaccommodating snobs. I would never recommend this bank to anyone. Do yourself a favor and go down the street to a much better bank.  It will pay off in the long run.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on HomeTrust Bank, Waynesville Office Branch at Waynesville, NC
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