Heartland Bank and Trust Company, Review

Heartland Bank and Trust Company, Review

Average rating stars based on 2 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
last 4 years have been one big up set
 1star Overall Rating
 1star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Moan, Oct. 16, 2018

I have been with this bank since I was in high school, decades ago. I had our Girl Scout account with them, a few non for profits, along with my personal and joint saving and checking accounts. Now I the past 4 years I am on the phone with them for something that is messed up my guess every 6 weeks. Example: I am a payee on an SSI account, this was set up that if there is no money in the account the person could not use it. Guess what, this special need person used it past it amounts. I had to go to the bank and ask why it happened and they even showed me the papers that I signed about the request thinking it was to allow it. They were wrong and just refunded me the late charges after a couple days. I was told I could get text messages if my account was close in single digits they would notify me. Sounded great but since they switched to an APP they don’t do that sorry if you thought you would have gotten a notification right away. Now I see today that my saving is being charged a fee since it is under the amount they picked. I didn’t know anything about it and it had been happening for over 6 months but since I don’t use it all that often I didn’t notice it. Once again calling but this time I was told to do it all online. Well that to name a few upsets I have had. Good luck and as I was old times in the banking world are changing and so will your accounts.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Mr.
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by ranch, Jun. 09, 2015

I enjoy doing business where the team makes an effort to greet you with your first name. If they don't know it, they use it by the end of the transaction.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Heartland Bank and Trust Company, Citzens First National Bank Branch at Princeton, IL
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by Moan 2018-10-16 18:03:51
I have been with this bank since I was in high school, decades ago. I had our Girl Scout account with them, a few non for profits, along with my personal and joint saving and checking accounts. Now I the past 4 years I am on the phone with them for something that is messed up my guess every 6 weeks. Example: I am a payee on an SSI account, this was set up that if there is no money in the account the person could not use it. Guess what, this special need person used it past it amounts. I had to go to the bank and ask why it happened and they even showed me the papers that I signed about the request thinking it was to allow it. They were wrong and just refunded me the late charges after a couple days. I was told I could get text messages if my account was close in single digits they would notify me. Sounded great but since they switched to an APP they don’t do that sorry if you thought you would have gotten a notification right away. Now I see today that my saving is being charged a fee since it is under the amount they picked. I didn’t know anything about it and it had been happening for over 6 months but since I don’t use it all that often I didn’t notice it. Once again calling but this time I was told to do it all online. Well that to name a few upsets I have had. Good luck and as I was old times in the banking world are changing and so will your accounts.

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