Heartland Bank and Trust Company, LeClaire Avenue LPO Branch

last 4 years have been one big up set
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by Moan, Oct. 16, 2018

I have been with this bank since I was in high school, decades ago. I had our Girl Scout account with them, a few non for profits, along with my personal and joint saving and checking accounts. Now I the past 4 years I am on the phone with them for something that is messed up my guess every 6 weeks. Example: I am a payee on an SSI account, this was set up that if there is no money in the account the person could not use it. Guess what, this special need person used it past it amounts. I had to go to the bank and ask why it happened and they even showed me the papers that I signed about the request thinking it was to allow it. They were wrong and just refunded me the late charges after a couple days. I was told I could get text messages if my account was close in single digits they would notify me. Sounded great but since they switched to an APP they don’t do that sorry if you thought you would have gotten a notification right away. Now I see today that my saving is being charged a fee since it is under the amount they picked. I didn’t know anything about it and it had been happening for over 6 months but since I don’t use it all that often I didn’t notice it. Once again calling but this time I was told to do it all online. Well that to name a few upsets I have had. Good luck and as I was old times in the banking world are changing and so will your accounts.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Mr.
Overall Rating
Office Environment & Staff
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by ranch, Jun. 09, 2015

I enjoy doing business where the team makes an effort to greet you with your first name. If they don't know it, they use it by the end of the transaction.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Heartland Bank and Trust Company, Citzens First National Bank Branch at Princeton, IL
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