Hawthorn Bank, Review

Hawthorn Bank, Review

Average rating stars based on 2 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
Best of the best
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mitchell, Apr. 09, 2016

St Robert Hawthorn bank is the best bank I have ever done business with on over 40 years, they are ALWAYS very polite, kind and helpful, I have never had any issues with them EVER

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Hawthorn Bank, St. Robert Branch at Waynesville, MO
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bad customer service
 2star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by deads63, Jan. 08, 2013

There was a complete mess up on a CASH deposit.  I called the main service line and was transferred a few times until I spoke to a woman whose name was Chris who thought my situation was funny.  She GIGGLED several times while I was speaking to her.  WORST customer service I have ever received at a bank. She had to investigate the situation and call me back.  Which was fine.  She left a message on my voice mail and when I called back and asked for Chris (since she left no last name on the voice mail) I was treated rudely by the person answering the phone number. I asked for Chris and she said which one, there are 2..I told her she left no last name and the she was handling a deposit error for me. She kept repeating which one?  I finally told her to give me to the first Chris and I would ask if they were the one that left the voice message.  She never offered to put me on hold and ask either one of them. Overall it was a bad customer service day at that bank..

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Hawthorn Bank, East Facility at Jefferson City, MO
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Banks Nearby

Regions Bank, SOUTH CAMPBELL BRANCH (0.1 miles)
Full Service Brick and Mortar Office
2927 S Campbell Ave
Springfield, MO 65807
SULLIVAN BANK, SPRINGFIELD BRANCH (0.5 miles)
Full Service Brick and Mortar Office
2655 S Campbell Ave
Springfield, MO 65807
Academy Bank, SPRINGFIELD CAMPBELL WAL-MART BRANCH # 57 (0.5 miles)
Full Service Retail Office
3315 S Campbell Ave
Springfield, MO 65807
Great Southern Bank, 2449 S CAMPBELL BRANCH (0.7 miles)
Full Service Brick and Mortar Office
2449 S Campbell Ave
Springfield, MO 65807
Oakstar Bank (0.8 miles)
Full Service Brick and Mortar Office
1020 E Battlefield St
Springfield, MO 65807

More