Home > Missouri Banks > Jefferson City Banks > Hawthorn Bank Jefferson City > Hawthorn Bank, EAST FACILITY
Hawthorn Bank, EAST FACILITY
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2 client reviews
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| Name: | Hawthorn Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1911 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | HAWTHORN BANCSHARES INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 18, view all, view on map |
| Website: | WWW.HAWTHORNBANK.COM |
| Total Assets: | $1,840,251,000 |
| Total Deposits: | $1,556,740,000 |
| Total Equity Capital: | $171,996,000 |
| Total Domestic Office Deposits: | $1,556,740,000 |
| Net Income: | $11,135,000 |
| Quarterly Net Income: | $5,641,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
2 client reviews of Hawthorn Bank scored 3.5 out of 5.
Bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by deads63, Jan. 08, 2013
There was a complete mess up on a CASH deposit. I called the main service line and was transferred a few times until I spoke to a woman whose name was Chris who thought my situation was funny. She GIGGLED several times while I was speaking to her. WORST customer service I have ever received at a bank. She had to investigate the situation and call me back. Which was fine. She left a message on my voice mail and when I called back and asked for Chris (since she left no last name on the voice mail) I was treated rudely by the person answering the phone number. I asked for Chris and she said which one, there are 2..I told her she left no last name and the she was handling a deposit error for me. She kept repeating which one? I finally told her to give me to the first Chris and I would ask if they were the one that left the voice message. She never offered to put me on hold and ask either one of them. Overall it was a bad customer service day at that bank..
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Hawthorn Bank, East Facility at Jefferson City, MO
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby deads63, Jan. 08, 2013
There was a complete mess up on a CASH deposit. I called the main service line and was transferred a few times until I spoke to a woman whose name was Chris who thought my situation was funny. She GIGGLED several times while I was speaking to her. WORST customer service I have ever received at a bank. She had to investigate the situation and call me back. Which was fine. She left a message on my voice mail and when I called back and asked for Chris (since she left no last name on the voice mail) I was treated rudely by the person answering the phone number. I asked for Chris and she said which one, there are 2..I told her she left no last name and the she was handling a deposit error for me. She kept repeating which one? I finally told her to give me to the first Chris and I would ask if they were the one that left the voice message. She never offered to put me on hold and ask either one of them. Overall it was a bad customer service day at that bank..
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Hawthorn Bank, East Facility at Jefferson City, MO
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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