Hawthorn Bank, East Facility

Name:Hawthorn Bank, East Facility
Full Service Brick and Mortar Office
Review:2 client reviews
Location:800 Eastland Drive
Jefferson City, MO 65101

Cole County
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Phone:573-761-6280
Branch Deposit:$56,489,000
FDIC Cert:#10619
Established:1986-05-12


The Bank

Name:Hawthorn Bank
Concentration:Commercial Lending Specialization
Established:1911-01-01
FDIC Insurance:1934-01-01
Holden By:Hawthorn Bancshares Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:22, view all, view on map
Website:www.hawthornbank.com
Total Assets:$1,728,882,000
Total Deposits:$1,460,252,000
Total Equity Capital:$177,547,000
Total Domestic Office Deposits:$1,460,252,000
Net Income:$7,003,000
Quarterly Net Income:$7,003,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:15%
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Client Review

2 client reviews of Hawthorn Bank scored 3.5 out of 5.

Bad customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by deads63, Jan. 08, 2013

There was a complete mess up on a CASH deposit.  I called the main service line and was transferred a few times until I spoke to a woman whose name was Chris who thought my situation was funny.  She GIGGLED several times while I was speaking to her.  WORST customer service I have ever received at a bank. She had to investigate the situation and call me back.  Which was fine.  She left a message on my voice mail and when I called back and asked for Chris (since she left no last name on the voice mail) I was treated rudely by the person answering the phone number. I asked for Chris and she said which one, there are 2..I told her she left no last name and the she was handling a deposit error for me. She kept repeating which one?  I finally told her to give me to the first Chris and I would ask if they were the one that left the voice message.  She never offered to put me on hold and ask either one of them. Overall it was a bad customer service day at that bank..

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Hawthorn Bank, East Facility at Jefferson City, MO
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