Fulton Bank, Review

Convenient But Mobile Banking Site is Terrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by rmorin49, Jun. 23, 2020

We have been customers for over 20 years of Hagerstown Trust, then Columbia Bank and now Fulton Bank.  The staff at the Longmeadow Branch are wonderful but the Fulton Mobile Banking site is terrible. Wait time on the phone is absolutely unreasonable up to 60 minutes.  I attempted to add other institutions so that I can make transfers but the site locked me out and now I have to fill out paperwork and get authorization from the other institution in order to transfer funds.  My wife and I may well just close our accounts and there are several other banks within walking distance of our home.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Fulton Bank, Long Meadow Branch at Hagerstown, MD
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rather use a shoebox to save
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kayday2, Jun. 07, 2016

Communication is key, and this is what this bank lacks.
Not only do they hold my paycheck an extra day. They fail to mention all purchases made not US must be approved first.. which in return still didn't work! I shop online sometimes I order online, this was a huge turn off. I'll be leaving soon, to no return!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fulton Bank, Exeter Branch at Reading, PA
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