Full Service Retail Office
Review: 2.5star19 client reviews
Location:560 W Poplar Ave
Collierville, TN 38017

Shelby County
View Other Branches
Branch Deposit:$1,060,000
FDIC Cert:#16416

The Bank

Concentration:Other Specialized Under 1 Billion
FDIC Insurance:07/01/1946
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:76, view all, view on map
Total Assets:$468,290,000
Total Deposits:$379,612,000
Total Equity Capital:$66,137,000
Total Domestic Office Deposits:$379,612,000
Net Income:$4,119,000
Quarterly Net Income:$4,119,000
Return on Assets:4%
Quarterly Return on Assets:4%
Return on Equity:25%
Quarterly Return on Equity:25%

Client Review

19 client reviews of FSNB scored 2.5 out of 5.

This bank isn't worth your time!!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ridahs45, Oct. 12, 2013

This bank made me look like some kind of criminal and a jackass when they lured me in there to open an account. I decided to deposit my insurance check that I realized I had in my purse. Never cashed one before so I had no idea that it had to be endorsed first by my main bank. No one told me anything different and told me that everything had been verified and good to go. Being a newlywed, the check was in my maiden name but I was still allowed to use my new last name on the account. I withdrew funds to secure the job for my home and thought everything was fine. The next day, I called to try to activate the debit card and was told to call the 1-800 #. They were very rude and told me that my account had been frozen because I brought in a bad check. They acted as if I stole from them or something. I was shocked because it was past noon and no one had called to notify me or anything. I could have easily taken the check to my main bank for endorsement without any problems. If they had have called me, the check would have been endorsed.     Instead, I find out that the manager is at my main bank, talking to the president trying to get it endorsed. They took it to the wrong branch and not to the branch where my loan officer was. They didn't endorse it for them because they shouldn't have taken it in the first place!!! They deposited it anyways and now the check is stuck at their bank awaiting endorsement. They made it look like I was a criminal and failed to contact me to tell me anything. The 45 minutes I stayed in there being lied to about verification and everything has become a nightmare. Now my insurance company is being harassed as well as my bank!!! They really got me good!! I wouldn't dare bank with this bank!!! Although, my bank has agreed to endorse it, they're giving them hell for not telling me the truth upfront and it backfired on their behinds. The work needed to be done on my home has been pushed back and the workers have been partially paid because of them. I worst thing I could have ever done was to walk in that bank and was on my way to my main bank. I wish like hell that I could reverse going in there!!!

* this reviewer had 1 - 2 banks before.
* this review was made on FSNB, Collierville Branch at Collierville, TN
8 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by fishburne 2014-02-07 08:11:25
I have banked there for four years and HAVE HAD NO PROBLEMS..THE staff is always courteous and helpful..perhaps you're the problem..

All Reviews...

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