FirstBank, SUNDOME BRANCH

Name:FirstBank, SUNDOME BRANCH
Full Service Brick and Mortar Office
Review: 3star15 client reviews
Location:19309 North R. H. Johnson Blvd
Sun City West, AZ 85375

Maricopa County
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Branch Deposit:$59,305,000
FDIC Cert:#18714
Established:10/29/2014


The Bank

Name:FirstBank
Concentration:Mortgage Lending Specialization
Established:02/27/1963
FDIC Insurance:02/27/1963
Holden By:FIRSTBANK HOLDING CO
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:103, view all, view on map
Website:https://www.efirstbank.com
Total Assets:$28,423,841,000
Total Deposits:$26,424,366,000
Total Equity Capital:$1,052,222,000
Total Domestic Office Deposits:$26,424,366,000
Net Income:$288,250,000
Quarterly Net Income:$104,123,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:27%
Quarterly Return on Equity:37%
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Client Review

15 client reviews of FirstBank scored 3 out of 5.

FirstBank at Simms and Ken Caryl
 2star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 3star Other Services
by SrBs, Oct. 15, 2022

I have never been in such an unfriendly bank. I have addressed this issue with the head of operations before (Devin), I believe, but nothing has changed. The employees will look right at you and never speak.  I observed a teller discussing an issue with someone in the drive-up and when she got off the speaker she was talking negatively about the customer to other tellers. The woman that opened our accounts acts like she doesn't even know me. Where do you find these negative people? They act like they have been weened on vinegar.  We moved our accounts from Chase but are considering going back. They were always so friendly and accommodating. This branch acts like they don't care if you bank with them or not. Some serious training needs to take place or employees need to be let go. I worked in the banking industry and friendliness and customer service were something we were always known for. I hope you will help this branch.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on FirstBank, Ken Caryl & Simms Branch at Littleton, CO
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John Gager
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Gage, Oct. 01, 2019

I have banked with FirstBank since 1983 when I opened an account in Avon, Colorado. I later moved my account to FirstBank in the Denver Tech Center and I finally moved it to FBank in Loveland Colorado. I have always found the staff at all of their banks to be very professional while helping me resolve any problems. You can call their 24 hour customer service line with any questions. The best bank in Colorado.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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The Right Decision
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by BAD23, Apr. 05, 2017

I've only read through a few reviews and they weren't good.(maybe adjustments are needed) All I have to say is I have 0 complaints with First Bank (so far)...and all of that credit truly goes TO my BANKER SCOTT "THE RIGHT DECISION" Scott is the definition of customer service. Every phone call and face to face transaction is executed swiftly, efficiently,and includes some laughs. SCOTT is something that makes you guys great...(I'd use it just saying)...Thank you my man for your extraordinary customer service.


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on FirstBank, Gilbert & Baseline Branch at Gilbert, AZ
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All Reviews...

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