FirstBank, Review

Very sketchy business practices... broaching on theft.
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by TBilt, Aug. 19, 2025

My dad went missing on April 1st this year. I have a POD at this First Bank Location off Elmore Rd. In Crossville, TN. I also have a durable Power of Attorney over my dad's estate that this bank refuses to honor! This bank will not allow me to move my dad's money (leaving at this bank) into a higher interest money market plan that will allow the money parked there to grow at 3.6%. Why would they do this? Because the money is currently earning 0.7%.  This bank has refused to allow me talk to their legal department. At this point I have been looked out of all aspects of handling my dad's affairs and possibly earning him more on his investment. The difference is $700 per year at .7% versus $3600 at 3.6%.  They have forced me to retain an attorney to ensure my dad's best interest are met.
If you want a bank that will high jack your money in an effort to make a dollar, this is your bank! If you don't want to have this banking institution seize your funds and not send you a statement for 3 months, I'd highly suggest you avoid this banking institution at all cost!

As for the late and lame reply from First Bank below in an attempt to talk this away... I'll say to you what was said by your branch manager (Mandy Petrey). You'll need an attorney. Talk to them... I've got mine. You can talk to him!

So as of August 8, 2025, with the help and expense of retaining a lawyer and getting my dad's Doctor to write a letter we have managed to get the monies out of this banks money grabbing hands. My dad vanished on April 1st? So, it took my family five months to get this bank to recognize my 100% legal and binding power of attorney. I immediately closed the account and moved the funds to another financial institution, IN MY FATHERS NAME, and it's now earning 4% versus the 0.7% FirstBank attempted to ransom us with. Folks, you be you... but I'd think twice before trusting this bank with your money.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on FirstBank, CROSSVILLE BRANCH at Crossville, TN
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Big Mistake
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by cabcat, Oct. 06, 2021

From day one of depositing a large amount of money in this institution, I have regretted every minute of selecting it.  It should not take hours to open an account, but it did. The representative talked incessantly without saying anything and the paperwork was knee deep. I was never asked how I wanted my checks to read which I have always just used my first and second initial. I got my checks and they had my entire full legal name. I tried calling and could not get anyone for days. I tried contacting by email with no response. I had online banking set up which I only periodically use. I went online to check my balance and I am locked out.  Tried calling again, same no answering the phone. Finally got through to the person who set up my account. She stated she would have to call someone and get back to me. Hours later I had a message she called. I attempted to call her back and she was away. Put through to her voicemail at 2:44. No call. Called again at 4:15. Recording says bank is closed. Today, I expected a call but so far, nothing.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on FirstBank, Oakland Branch at Oakland, TN
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Avoid this bank with every ounce of strength!!!
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by Stonewalled, Oct. 13, 2020

My mother, against my advice, banked with this local racketeering firm. Upon her death, they required more from  me to take over and close her checking account than the state laws require. It all started when. I went to pay for mother’s funeral. Her check card was declined. I call the bank! Someone has called them to say my mother has passed away. They have cancelled her cards. I advise I’m the only hwir and ask who called them. They won’t tell me without a court order. I ask I’d they will close the account and forward the balances to the funeral home - not without a court order. Now that I have the court order they don’t want to follow through with the review and closing of the account. I’m starting to believe their is something fraudulent that has taken place with my mothers accounts and they are trying their best to cover it up. For example 800 was withdrawn while my mother was on life support! How does that happen? No answers. For two months my mother was in the hospital. 1200 each month was withdrawn. How does that happen? When a woman is on life support and can’t walk, but her money can still be withdrawn from her checking account. And then when the sole heir shows up they call in the attorneys and legal requirements to make every effort to stop the account from being audited and closed- this my neighbors is a shady buainsss!  Deom DJ in customer service all the way up to the se treaty to the VIP, they have stonewalled new and made me feel as if my mother had some notation on her a. Oh by to fight me upon her death. Of all the people I’ve spoken with at this bank, the only one That has remained civil is the secretary ive mentioned. None of the other pencil jockeys can find the drive, the courtesy or the common sense to do their jobs. And YET anyone can call in and say the account holder died and they will listen to them. But not the child of said account holder.  

I can almost assure you, that I will edit this review later on and report that there has been additional activities and fees that they have tried to bury between lawyers and stonewalling. If you are a customer and have an idea that your accounts will be at this bank when you pass away, just turn to your children and tell them you are going to make life very difficult for 6 monthS after you die.

This is one bank That should have been shut down 20 years ago when they were giving money back on mortgages. Then foreclosing when one of their family members wanted the house. Things get swept under the rug but occasionally the rug gets lifted up. No matter how many new faces you see in this bank. The good old crooked boys are still in the back fighting over who is going to get first dibs on your cash.

Don’t and I repeat DONT do business with this bank if you appreciate courtesy, accountability and common sense.!!


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on FirstBank, Cookeville Branch at Cookeville, TN
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Cyndy Schaub
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by Tranquilidad, Jun. 18, 2014

This bank is excellent.  I have recommended it to all my friends and family.  They have a full range of services and have been very helpful even when I call from out of country with a problem. The manager, John Blade, takes an interest in the customersand the community.  You could not pay me to change banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on FirstBank, First Bank, Fairview Branch at Fairview, TN
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Cyndy Schaun
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by Tranquilidad, Jun. 18, 2014

This is an excellent bank with prompt friendly service.  They are very helpful and have all the services I need

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on FirstBank, Highway 46 South Branch at Dickson, TN
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