First National Bank Texas, Review

absolute worst bank in american history
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by ladidadi1234, Apr. 17, 2014

This is the worst bank you could imagine they will over draft your account when youre "online banking" clearly shows that you have enough, and trying to talk to a human being over the phone is impossible there is no good customer service with them ,over the phone or in person. Do not trust these idiots with your money. There are fees left and right. Save your time and money just STAY AWAY!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank Texas, Galveston Banking Center - Rc 626 at Galveston, TX
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Mr Derr
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by woodchuck777, Apr. 07, 2014

Possibly the worse bank I've ever dealt with. Electronic banking very poor. When trying to log on to my account, feedback was "Account Disabled" Tried calling for assistance. Phone tree sent me in circles. When I was finally able to talk to a human being. They told me they couldn't help me and forwarded be back to the same phone tree. The second attempt after going through the phone tree again, I explained to the rep my problem, they did stay on the phone with me while I went through the same phone tree again. After entering all the information, I was told that I needed to enter a PIN nr to ID myself. I explained I didn't know my PIN number (don't think I ever had one). I was then told they couldn't help me that I would have to travel to the bank in person (15 miles away). After telling them that it would be very inconvenient she said they could fax me info. Unfortunately, I don't have a fax, so I asked if they could email info to me. I was told they didn't have access to my email address. Funny, that I'd received an email from them telling me my Estatement was available. I can't believe this. So in the end they couldn't help me, my only option is to travel into the bank in person to try and resolve this. Very poor customer service as far as I'm concerned.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on First National Bank Texas, Sulphur Springs Banking Center - Rc at Sulphur Springs, TX
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