First National Bank of Pennsylvania, TWINSBURG BRANCH

Name:First National Bank of Pennsylvania, TWINSBURG BRANCH
Full Service Brick and Mortar Office
Review: 2.5star24 client reviews
Location:10071 Darrow Road
Twinsburg, OH 44087

Summit County
View Other Branches
 
Phone:330-425-1818
FDIC Cert:#7888
Established:08/17/2000


The Bank

Name:First National Bank of Pennsylvania
Concentration:Commercial Lending Specialization
Established:02/04/1864
FDIC Insurance:01/01/1934
Holden By:F N B CORP
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:347, view all, view on map
Website:www.fnb-online.com
Total Assets:$42,596,803,000
Total Deposits:$34,564,866,000
Total Equity Capital:$5,448,232,000
Total Domestic Office Deposits:$34,564,866,000
Net Income:$301,114,000
Quarterly Net Income:$139,949,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:10%
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Client Review

24 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.

Sharon B
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SharonB, Nov. 06, 2019

I have been banking with First National Bank of PA for about a 1 1/2 years. I have had a great experience with each trip i make.
Very helpful, and friendly!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Hickory Branch at Bel Air, MD
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Terrible Customer Service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by smiley12345, Aug. 01, 2019

Worst customer service ever.  I am in my 50's and have been banking many years.  I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves.  When asked about this, I was told, "People take too many."   Really???  A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.  
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
    It's like look it up.  You were sitting here doing NOTHING until I
    walked in.  Just do your job and look it up.  
-- "Do you want an envelope?"
    I just withdrew $500 in fives and tens, and she asks if I want
   an envelope.  Where am I going to put the cash?  
   I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank.  I feel like I am doing something wrong just trying to access my own account.

I am cancelling my account and going elsewhere.

Perry Hall Branch is not like this, but the service at the Carney branch is terrible.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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Solved the Problem -- Professionally and Timely
 5star Overall Rating
 5star Office Environment & Staff
 5star Other Services
by Launatk, Mar. 01, 2019

Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions.  Recently I was in the area and I had a deposit.  I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.  
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did.  She found it had gotten stuck.  Because I needed the money for an automatic withdraw, the check was credited to my account.  
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
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All Reviews...

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