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First National Bank of Pennsylvania, STONE HOUSE BRANCH
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Name: | First National Bank of Pennsylvania |
Concentration: | Commercial Lending Specialization |
Established: | 02/04/1864 |
FDIC Insurance: | 01/01/1934 |
Holden By: | F N B CORP |
Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
# of Branches: | 354, view all, view on map |
Website: | www.fnb-online.com |
Total Assets: | $47,577,714,000 |
Total Deposits: | $35,375,939,000 |
Total Equity Capital: | $6,031,247,000 |
Total Domestic Office Deposits: | $35,375,939,000 |
Net Income: | $256,328,000 |
Quarterly Net Income: | $129,977,000 |
Return on Assets: | 1% |
Quarterly Return on Assets: | 1% |
Return on Equity: | 9% |
Quarterly Return on Equity: | 9% |
More... |
Client Review
24 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.
Sharon B
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SharonB, Nov. 06, 2019
I have been banking with First National Bank of PA for about a 1 1/2 years. I have had a great experience with each trip i make.
Very helpful, and friendly!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Hickory Branch at Bel Air, MD
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Interest Rate and Cost
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by SharonB, Nov. 06, 2019
I have been banking with First National Bank of PA for about a 1 1/2 years. I have had a great experience with each trip i make.
Very helpful, and friendly!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Hickory Branch at Bel Air, MD
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Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smiley12345, Aug. 01, 2019
Worst customer service ever. I am in my 50's and have been banking many years. I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves. When asked about this, I was told, "People take too many." Really??? A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
It's like look it up. You were sitting here doing NOTHING until I
walked in. Just do your job and look it up.
-- "Do you want an envelope?"
I just withdrew $500 in fives and tens, and she asks if I want
an envelope. Where am I going to put the cash?
I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank. I feel like I am doing something wrong just trying to access my own account.
I am cancelling my account and going elsewhere.
Perry Hall Branch is not like this, but the service at the Carney branch is terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smiley12345, Aug. 01, 2019
Worst customer service ever. I am in my 50's and have been banking many years. I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves. When asked about this, I was told, "People take too many." Really??? A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
It's like look it up. You were sitting here doing NOTHING until I
walked in. Just do your job and look it up.
-- "Do you want an envelope?"
I just withdrew $500 in fives and tens, and she asks if I want
an envelope. Where am I going to put the cash?
I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank. I feel like I am doing something wrong just trying to access my own account.
I am cancelling my account and going elsewhere.
Perry Hall Branch is not like this, but the service at the Carney branch is terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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Solved the Problem -- Professionally and Timely
Overall Rating
Office Environment & Staff
Other Services
by Launatk, Mar. 01, 2019
Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions. Recently I was in the area and I had a deposit. I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did. She found it had gotten stuck. Because I needed the money for an automatic withdraw, the check was credited to my account.
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
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Office Environment & Staff
Other Services
by Launatk, Mar. 01, 2019
Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions. Recently I was in the area and I had a deposit. I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did. She found it had gotten stuck. Because I needed the money for an automatic withdraw, the check was credited to my account.
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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