First National Bank of Pennsylvania, Review

Closing Account Very Soon
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 44413, Aug. 12, 2015

Had two different experiences at FNB. one with Canfield - Poland Branch and one with the Market Street branch. First one I went into to get cash from my account because my fiancé had both the checkbook and the debit card plus I had a few questions about my account.  As if it was bad enough that the teller barely spoke to me then when she couldn't answer my question she called the Branch manager over to help her. Then instead of speaking to me they spoke at me in the 3rd person . He this and He that. So I got my money and left without my question being answered. Now today, 8/12, my fiancé went to cash a check for $20.00 just so he could have some extra cash on him. Went to cash and was informed for the first time that non members are charge $10.00 cashing fee. He said a few choice words and them left. I called right away when he told me what happened. I have been with FNB for over 6 years and I  all that time I have never or whoever I wrote the check to had never been charged this fee. Assistant Manager said well this has been a policy since day one. I informed her that I'd never been charged at any of the banks and she said well sorry nothing I can do about it. I said that's fine I will be closing my account and taking my banking elsewhere.  She said and I quote " that is fine " and I kid not she literally hung up on me in mid sentence.  I am sorry but I'm in customer service for one of the biggest Company worldwide and I would never treat a customer the way that I have been treated by First National Bank of Pennsylvania.  So over all... Service and friendliness FREAKING SUCKS!!!!! And just for the record email address listed is my home address. My listed email is Rogue832@comcast.net

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Boardman-Poland Branch at Youngstown, OH
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