First National Bank of Pennsylvania, Manteo Branch

Name:First National Bank of Pennsylvania, Manteo Branch
Full Service Brick and Mortar Office
Review:23 client reviews
Location:205 Us-64 Road
Manteo, NC 27954

Dare County
View Other Branches
 
Phone:252-473-5821
FDIC Cert:#7888
Established:1969-06-23


The Bank

Name:First National Bank of Pennsylvania
Concentration:Commercial Lending Specialization
Established:1864-02-04
FDIC Insurance:1934-01-01
Holden By:F.N.b. Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:389, view all, view on map
Website:www.fnb-online.com
Total Assets:$33,822,097,000
Total Deposits:$24,005,395,000
Total Equity Capital:$4,861,080,000
Total Domestic Office Deposits:$24,005,395,000
Net Income:$199,280,000
Quarterly Net Income:$101,780,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

23 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.

Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smiley12345, Aug. 01, 2019

Worst customer service ever.  I am in my 50's and have been banking many years.  I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves.  When asked about this, I was told, "People take too many."   Really???  A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.  
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
    It's like look it up.  You were sitting here doing NOTHING until I
    walked in.  Just do your job and look it up.  
-- "Do you want an envelope?"
    I just withdrew $500 in fives and tens, and she asks if I want
   an envelope.  Where am I going to put the cash?  
   I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank.  I feel like I am doing something wrong just trying to access my own account.

I am cancelling my account and going elsewhere.

Perry Hall Branch is not like this, but the service at the Carney branch is terrible.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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Solved the Problem -- Professionally and Timely
Overall Rating
Office Environment & Staff
Other Services
by Launatk, Mar. 01, 2019

Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions.  Recently I was in the area and I had a deposit.  I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.  
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did.  She found it had gotten stuck.  Because I needed the money for an automatic withdraw, the check was credited to my account.  
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
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Money before People
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LBransell, Jun. 12, 2018

Awful customer service at the Lock Haven branch. Once in awhile a new young teller will be friendly but for most part its like coming to a funeral. The woman in the back office does not even acknowledge customers and the head teller picks and chooses who she will serve, mostly men while women wait to be helped. These people give a bad name to FNB and while they make it clear they are more interested in money than in people (customers). Not friendly, never offered additional services, they even HIDE their withdrawal and deposit slips behind the counter for no reason I can imagine. Cheap? Awful, their is tension in that bank, just do like me and get out! Oh and they will screw you out of the $200 "promotion" any way they can so do not count on it.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had >10 banks before.
* this review was made on First National Bank of Pennsylvania, Lockhaven Branch at Lock Haven, PA
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All Reviews...

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