First National Bank of Pennsylvania, Hadley Road Branch

Name:First National Bank of Pennsylvania, Hadley Road Branch
Full Service Brick and Mortar Office
Review:24 client reviews
Location:51 Hadley Road
Greenville, PA 16125

Mercer County
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FDIC Cert:#7888

The Bank

Name:First National Bank of Pennsylvania
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:F N B Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:348, view all, view on map
Total Assets:$41,966,349,000
Total Deposits:$34,213,167,000
Total Equity Capital:$5,499,432,000
Total Domestic Office Deposits:$34,213,167,000
Net Income:$51,877,000
Quarterly Net Income:$51,877,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%

Client Review

24 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.

Overall Rating
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Office Environment & Staff
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by bresnj7, Dec. 09, 2015

I have had a checking account through FNB and FNB ONLY since the day i got my drivers license, so eleven years now. Living in Greenville, i've had the option between two banks, and always went to the one on hadley road. Up until about 6 months ago i've been being treated so poorly that recently it just brought me to tears. Now, i understand rules and policies change, and i know that certain tellers, if they recoginze you will do things regulary for you and not a customer tbey dont recognize and each branch will do different things. Which is completely understood.  Ive always cashed checks, from personal to payroll, wether i had money to cover it or not, which 90% of the time i have not, and its NEVER, not once, been an issue. Well a few weeks ago, my friend signed a personal check over to me, because he didnt have a license, nor an fnb acct, and the teller cashed it for me, even though i also didnt have the funds to cover it, NOR was my friend even with me. So, the next day, a different friend(with an expired license) had got his payroll check and i figured him signing it over to me shouldnt be an issue, especially considering the fact he was WITH me to approve it. And yet again, i did NOT have the funds to cover it. So when the teller asked for his license we explained it was expired and sent it through. I was RUDELY told they could not cash it as she continued to talk down on me. Mind you, i gave this lady no reason whatsoever to be rude to me. I polietly asked why just the day prior, i was able to cash a personal check that was singed over to me, NOT in my name, and tbe person who didnt have ID was NOT even with me, why that was acceptable to cash. With a defensuve attitude, The teller gave no explanation or apology, but she immedietly demanded the name of the teller who did it for me, because thats not possible(basically hinting i was she dug deeper into the cashed checks from the previous day, i gave her the name of the fellow whos check i cashed so she could determine the teller, which i typically would never throw someone who did me a favor, under the bus like that, but she needed to know i wasnt making up stories...then she preceeded to inform me that is not allowed. Which is COMPLETELY understandable, i wasnt arguing that fact by any means. After being talked down to, i thought by this time, expressing my opionion was fair. I said that it was unfair to one day do something for someone then the very next day not do it. Now, if that first day i was told just this one time they would do it for me, i wouldnt have went back and tried. The teller this time, all cocky, said just this one time mam we will never do this again. So i told her thank you i appreciate it, however as a customer that i didnt appreciate the attitude throughout the whole situation. Well that just made her mad so she told me nevermind she wasnt going to cash it and sent everything back to me. How is this acceptable? No you CANT, to you CAN this once, to you personally just dont want to?  The few ladies i dealt with were just very unprofessional, demeaning and apparantly trained backwards from eachother. Today, i had to cash a check for myself, that was from one if the largest retirement companies in the US for a measly 100.00 ...naturally it was an issue and couldnt be available untill the next day because i didnt have the funds to cover it, that i could try walmart. A customer who is clearly in tears because i needed the money asap, you send away? Well after me crying like an idiot, They decide they can. Not once in 11 years have i not been able to cash any type of check written to myself, at ANY fnb location. I think its unfair the way cusomers are treated differently and how inconsistant they are. I understand policies are policies, thats no problem. All it takes is a simple explanation.  As much as i wanted to cancel my account, im not going to just because of the workers from one branch. Not once in my life have i taken my time to give a bad review because, frankly i have better things to do than complain, i am not that person, but this situation really sparked my anxiety into a panic attack as i drove away. I dont feel the slightest bit welcome into that branch. From now on i will go inconviently out of my way, which thankfully is only three miles, to the other branch where i am treated like a customer rather than a snotty 16 year old who didnt get a car for her sweet 16. To all of you other FNB branches, keep up the good wok. Your service is much appreciated.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First National Bank of Pennsylvania, Hadley Road Branch at Greenville, PA
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2 comments. Add a comment

by henryhill 2017-01-28 11:03:55
After reading your review, I had no choice but to respond and ask, are you kidding?  Not only do you never have the money to cover a third party check to deposit, you have exposed the tellers to discipline by stating that they do not follow bank policy all the time as you know them and they know you.  Their well intended deeds to help you are against policy putting themselves at risk and you have been conditioned to believe that is should now be commonplace for you.  Wake up, we are all subject to the same policies. Lots of people have difficulty however the onus is on them to attempt to improve their life and add to their income by taking an additional job, going back to school, and seeking better employment.
by Stradlater 2017-02-28 18:04:00
The teller was not being at all unreasonable- if they performed a check cashing courtesy for you that was actually not permitted under bank rules , there would be no obligation to continue the practice into the future merely because it had been done once in the past. And this fact is inherently obvious, and should not be cause for generating
any ill will.

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