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First National Bank of Pennsylvania, CASTE VILLAGE BRANCH
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Name: | First National Bank of Pennsylvania |
Concentration: | Commercial Lending Specialization |
Established: | 02/04/1864 |
FDIC Insurance: | 01/01/1934 |
Holden By: | F N B CORP |
Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
# of Branches: | 354, view all, view on map |
Website: | www.fnb-online.com |
Total Assets: | $47,577,714,000 |
Total Deposits: | $35,375,939,000 |
Total Equity Capital: | $6,031,247,000 |
Total Domestic Office Deposits: | $35,375,939,000 |
Net Income: | $256,328,000 |
Quarterly Net Income: | $129,977,000 |
Return on Assets: | 1% |
Quarterly Return on Assets: | 1% |
Return on Equity: | 9% |
Quarterly Return on Equity: | 9% |
More... |
Client Review
24 client reviews of First National Bank of Pennsylvania scored 2.5 out of 5.
Sharon B
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SharonB, Nov. 06, 2019
I have been banking with First National Bank of PA for about a 1 1/2 years. I have had a great experience with each trip i make.
Very helpful, and friendly!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Hickory Branch at Bel Air, MD
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Interest Rate and Cost
Office Environment & Staff
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by SharonB, Nov. 06, 2019
I have been banking with First National Bank of PA for about a 1 1/2 years. I have had a great experience with each trip i make.
Very helpful, and friendly!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Hickory Branch at Bel Air, MD
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Terrible Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smiley12345, Aug. 01, 2019
Worst customer service ever. I am in my 50's and have been banking many years. I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves. When asked about this, I was told, "People take too many." Really??? A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
It's like look it up. You were sitting here doing NOTHING until I
walked in. Just do your job and look it up.
-- "Do you want an envelope?"
I just withdrew $500 in fives and tens, and she asks if I want
an envelope. Where am I going to put the cash?
I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank. I feel like I am doing something wrong just trying to access my own account.
I am cancelling my account and going elsewhere.
Perry Hall Branch is not like this, but the service at the Carney branch is terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
Was this review helpful to you? Yes, No Report Abuse
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by smiley12345, Aug. 01, 2019
Worst customer service ever. I am in my 50's and have been banking many years. I have never seen such poor customer service:
1) Leave empty pens at front desk even after employees have been informed that they are out of ink.--- Twice!
2) NO deposit or withdraw slips left at the front desk for customers to help themselves. When asked about this, I was told, "People take too many." Really??? A deposit slip costs peanuts, and I have to ASK for one????
3) One bank teller is very rude.
-- Never gives eye contact
-- "Do you have enough in your account to cover this withdraw"
It's like look it up. You were sitting here doing NOTHING until I
walked in. Just do your job and look it up.
-- "Do you want an envelope?"
I just withdrew $500 in fives and tens, and she asks if I want
an envelope. Where am I going to put the cash?
I felt like saying, --- no, please just staple it to my forehead.
Again, worst customer service I have ever experienced in a bank. I feel like I am doing something wrong just trying to access my own account.
I am cancelling my account and going elsewhere.
Perry Hall Branch is not like this, but the service at the Carney branch is terrible.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Carney Branch at Parkville, MD
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Solved the Problem -- Professionally and Timely
Overall Rating
Office Environment & Staff
Other Services
by Launatk, Mar. 01, 2019
Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions. Recently I was in the area and I had a deposit. I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did. She found it had gotten stuck. Because I needed the money for an automatic withdraw, the check was credited to my account.
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
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Office Environment & Staff
Other Services
by Launatk, Mar. 01, 2019
Since FNB has closed by two local branches and my work schedule does not align with "banker's hour's" I have begun making deposits in FNB night boxes in different areas throughout the Commonwealth.
I have used the Shamokin Dam drop on previous occasions. Recently I was in the area and I had a deposit. I put my envelope in the slot, but didn't get credited with the amount. I waited several days and called the bank.
I think her name was Tammy answered the call, listen to my concern, asked if I could wait until she checked the box and I did. She found it had gotten stuck. Because I needed the money for an automatic withdraw, the check was credited to my account.
Her customer service was perfectly executed and made the situation less stressful.
Thank you Tammy.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First National Bank of Pennsylvania, Thompsontown Branch at Thompsontown, PA
Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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