First Mid Bank & Trust, SAINT PETERS BRANCH

Name:First Mid Bank & Trust, SAINT PETERS BRANCH
Full Service Brick and Mortar Office
Review: 1star3 client reviews
Location:295 Salt Lick Rd
Saint Peters, MO 63376

St. Charles County
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Phone:636-397-5280
FDIC Cert:#3705
Established:04/26/2004


The Bank

Name:First Mid Bank & Trust
Concentration:Commercial Lending Specialization
Established:02/08/1865
FDIC Insurance:01/01/1934
Holden By:FIRST MID BANCSHARES INC
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:81, view all, view on map
Website:www.firstmid.com
Total Assets:$7,630,583,000
Total Deposits:$6,279,773,000
Total Equity Capital:$862,116,000
Total Domestic Office Deposits:$6,279,773,000
Net Income:$18,168,000
Quarterly Net Income:$18,168,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

3 client reviews of First Mid Bank & Trust scored 1 out of 5.

Terrible Customer Service
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by smt66, May. 24, 2024

Since First Mid Bank took over Providence, it has slowly gone downhill. We are in the process of changing banks after 4 attempts of trying to get a personal banker to help us in the Lobby. We have been told the following in a 2 week period:
1st - He's out to lunch and no one else is here that can help you.  2nd - (2 ladies behind the counter) We're both new and no one else is here.  3rd - She's on vacation and I'm the only other one here and I can't leave the counter, but you can make an appointment.  4th - She went home sick and I'm the only one here and I can't leave the counter.  Unbelievable!! We don't want your excuses, we just want someone to help us take care of our business. The Lobby hours are listed on their website, Saturday is by appointment only.  That needs to be changed to EVERYDAY IS BY APPOINTMENT ONLY!  Needless to say we opened an account at another bank, and it was such a breath of fresh air to walk in and take care of our business and not be given excuses why they can't help us.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Mid Bank & Trust, SAINT PETERS BRANCH at Saint Peters, MO
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