First Mid Bank & Trust, Review

First Mid Bank & Trust, Review

Average rating stars based on 2 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
Unprofessional staff
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by Smallreviews72, Oct. 23, 2021

I hate going to this bank because they make me feel like a criminal. Asking where did this check come from? Tell me about this check? Deposit it! Or hold it until it clears but it’s none of your business why I have it!
I reported my debit card being hacked so they sent a new card but never investigated the charge until I called back 2 weeks later to ask why it’s not resolved. They said no one disputed it the first time. Why not? Then 2 different people call me to ask the same questions I already answered the 1st and 2nd time I reported the charge.



* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Mid Bank & Trust, Tuscola Facility at Tuscola, IL
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UNPROFESSIONAL
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Chicago24, Nov. 21, 2015

I bank at first mid Illinois to cash my paychecks only. I was thinking about opening an account there but NOT after what happened Thursday November 19th. Just like every Thursday I go through the drive thru to cash my paycheck. I leave and get home to find out they have given me $415.xx when my check was only for $155.xx this week. So I get ready to return to the bank to return the money and before I could even leave my house I get a phone call from my mother saying how the brand manager has called her and has came to my house. I am 20 years old and that is VERY unprofessional to contact my mother when she has mother to do with it. So I get to the bank and give him the $415 and he had me $55. I tell him my check was $155 and he give me the thee $100. By the time I get back home my mother calls me AGAIN saying how he has texted her saying I have an extra $100 that I kept. Which is not true. I gave him the full $415 and he handed me $155 which is what my check was for. He then comes to my house late at night to tell me that the bank teller has told him I was given $515 and I have kept an extra $100. I assured him I have not and that his bank teller is wrong. So he decides to let me know that she is the newest employee and she will be up for review. That isn't my problem at all. I am no theift and I didn't have to return the money in the first place. Jason who is the branch manager in Quincy Illinois is rude and unprofessional and I will NEVER bank at first mid Illinois EVER again.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on First Mid Bank & Trust, Quincy Mall Branch at Quincy, IL
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by Cyclops 2016-03-14 13:17:22
I have found them to be helpful each time I go through the drive-through line.  I have not gone to the inside since First-Mid Illinois took over from Old National, but the drive through has always been responsive and helpful.

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