First Interstate Bank, Review

Poor First Interstate App
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Interest Rate and Cost
Office Environment & Staff
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by BrianTompkins, Jun. 04, 2024

First Interstate Bank is not competitive, and their app has issues! For example, you can't use the app to make large mobile deposits, and bank managers are unable to increase mobile deposit limits like at other banks. Their app won't let you make a mobile deposit of over $5k. Time to change banks!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Interstate Bank, First Interstate Bank at Billings, MT
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BE VERY CAREFUL
Overall Rating
Interest Rate and Cost
by LeslieLovell, Dec. 22, 2013

Be very careful -- my uncle set up a small trust (CD's) for me--he was older and not much of a business man-- twice a year, I get a check for about $2200, and First Interstate gets $1300 for their semi-annual trustee fee. My dad, a former bank board president, asked them to readjust their fees, but they refused. (Also we've had to remind them twice to disburse the payment.)

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Interstate Bank, First Interstate Bank at Billings, MT
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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BE VERY CAREFUL
Overall Rating
Interest Rate and Cost
by LeslieLovell, Dec. 22, 2013

Be very careful -- my uncle set up a small trust (CD's) for me--he was older and not much of a business man-- twice a year, I get a check for about $2200, and First Interstate gets $1300 for their semi-annual trustee fee. My dad, a former bank board president, asked them to readjust their fees, but they refused. (Also we've had to remind them twice to disburse the payment.)

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Interstate Bank, First Interstate Bank at Billings, MT
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very bad customer service
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Interest Rate and Cost
Office Environment & Staff
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by UVEE, Aug. 29, 2012

i called up today on 12.30 pm to first interstate bank ,because they are charging me overdraft fee without noticing me,clerk in first interstate bank she is so rude and mean ,she hung up on me while i was talking.
i requested her to let me talk to her manager ,she denied and say that they are short handed today.
this is not appropriate behavior to customer.
i always deposit my check in first interstate bank on every 2nd Friday,after 3 pm ,
when i remove money on Saturday or Sunday it always show me negative balance,when i inquire about it ,clerk always say they are gonna refund me back because its computer mistake ,but i never saw penny till now,
every week same story ,but this time clerk was so rude ,i wish bank manager should listen to her some time or if they have call recording ,bank manager should play some time to see how his staff treat people.
i have my account more then 1 year i never found this kind of misbehavior to me .
its just ripped of common man.
i deposit my check on Friday evening ,its not my fault that their system wont show up,
then why i should suffer $60.00 for every month overdraft fee,+ clerk misbehavior .
i just need my money back
its not at all my fault

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Interstate Bank, Sheridan Sugarland Branch at Sheridan, WY
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$8 a day taken out of overdrawn account
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by PollyAnnaSpitz, Apr. 17, 2012

A couple of years ago I reserved a safety deposit box.  After leaving the area, I did not leave a forwarding address. So instead of closing the account and the box, they just took out $8 a day and let the amount just fee just going up. Why not just close the account.  Now I'm up to nearly $100! Wow. Makes my stomach sick that people do business like this. There was no offer to settle it to keep my business, so I guess I don't put enough money in to matter, but nickel and diming me out like this is ok? I guess us 'little guys' are supposed to just take it or move on.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Interstate Bank, Buffalo Branch at Buffalo, WY
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