Home > Louisiana Banks > New Orleans Banks > First Horizon Bank New Orleans > First Horizon Bank, O.C. HALEY BLVD CRA BRANCH > Review
First Horizon Bank, Review
First Horizon Bank, Review
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A total of 5 Reviews with 1 Star
First time I’ve ever been threatened by a bank teller
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by MBlair, Jul. 21, 2022
Today, we went to First Horizon Bank located in Lake Mary to close an account . Upon entering, there was one woman working in an office, one woman behind the teller counter and one woman leaning against the customer section of the teller counter. After a moment, the woman in front of the teller counter turned and asked us if she could help us. She was dressed in a workout pants, a sweatband and a top. I said that I didn’t realize that she worked there, and she gave me a dirty look and moved to her desk. She waited on two gentlemen who had been there before us and had been waiting for her to finish gossiping with the teller, and then called out for the person who wanted to close the account. She did not get up and greet us at any time. We went to her desk and requested an account be closed. She pulled up the account and said that there was no paperwork that we were authorized to close the account. We asked her to look at the paperwork already on file, which was with Iberia bank before First Horizon purchased it, and she said there was no paperwork there. We asked her to call someone and find out what the process was. She called someone at the corporate office who supposedly validated what she was thinking. By this point, we were convinced that we had already provided all the paperwork necessary to do this transaction, and felt that the corporate office should have been able to find the paperwork. They said they could not find it. The bank worker in front of us first said that she couldn’t put the call on speakerphone, but then magically learned how do it. She invited us to speak and one of us got up to get closer to the phone and started to talk to the person at the other end of the line. When it appeared that we were not going to be able to resolve the situation, she must have decided that she wanted out of the situation and said that we were suddenly in her personal space and pretended that she was offended in some way. She had not been nice to us up to this point, and we were beginning to wonder at the motive. I turned around and saw that the teller was coming from behind the teller gate and was concerned but not unduly so. I stepped out of the desk area to meet her and I asked her if she was there to help. She said no she was there to make sure that her coworker’s personal space was not being invaded. I asked her if I was invading her personal space at this point. She said no, then she threatened to call the police, and I realized that her motive was to intimidate. The teller started to laugh and shouted that she was going to call the police. I was frightened that she would take additional physical steps towards me and backed away. She laughed again, which validated my fears. At this point we realized we dealing with the irrational duo and left the bank. At no point did the woman in the office get involved. Apparently the situation didn’t concern her. We returned home and called the bank (not the branch). They offered to complete the transaction.
The actions of the employees at the Lake Mary branch of First Horizon Bank were shameful. They apparently did not have a firm grasp of bank policy or customer service skills. The bank needs to rethink letting an untrained person be “in charge” without a strong skill set .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Lake Mary Branch at Lake Mary, FL
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Overall Rating Office Environment & Staff Waiting Timeby MBlair, Jul. 21, 2022
Today, we went to First Horizon Bank located in Lake Mary to close an account . Upon entering, there was one woman working in an office, one woman behind the teller counter and one woman leaning against the customer section of the teller counter. After a moment, the woman in front of the teller counter turned and asked us if she could help us. She was dressed in a workout pants, a sweatband and a top. I said that I didn’t realize that she worked there, and she gave me a dirty look and moved to her desk. She waited on two gentlemen who had been there before us and had been waiting for her to finish gossiping with the teller, and then called out for the person who wanted to close the account. She did not get up and greet us at any time. We went to her desk and requested an account be closed. She pulled up the account and said that there was no paperwork that we were authorized to close the account. We asked her to look at the paperwork already on file, which was with Iberia bank before First Horizon purchased it, and she said there was no paperwork there. We asked her to call someone and find out what the process was. She called someone at the corporate office who supposedly validated what she was thinking. By this point, we were convinced that we had already provided all the paperwork necessary to do this transaction, and felt that the corporate office should have been able to find the paperwork. They said they could not find it. The bank worker in front of us first said that she couldn’t put the call on speakerphone, but then magically learned how do it. She invited us to speak and one of us got up to get closer to the phone and started to talk to the person at the other end of the line. When it appeared that we were not going to be able to resolve the situation, she must have decided that she wanted out of the situation and said that we were suddenly in her personal space and pretended that she was offended in some way. She had not been nice to us up to this point, and we were beginning to wonder at the motive. I turned around and saw that the teller was coming from behind the teller gate and was concerned but not unduly so. I stepped out of the desk area to meet her and I asked her if she was there to help. She said no she was there to make sure that her coworker’s personal space was not being invaded. I asked her if I was invading her personal space at this point. She said no, then she threatened to call the police, and I realized that her motive was to intimidate. The teller started to laugh and shouted that she was going to call the police. I was frightened that she would take additional physical steps towards me and backed away. She laughed again, which validated my fears. At this point we realized we dealing with the irrational duo and left the bank. At no point did the woman in the office get involved. Apparently the situation didn’t concern her. We returned home and called the bank (not the branch). They offered to complete the transaction.
The actions of the employees at the Lake Mary branch of First Horizon Bank were shameful. They apparently did not have a firm grasp of bank policy or customer service skills. The bank needs to rethink letting an untrained person be “in charge” without a strong skill set .
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Lake Mary Branch at Lake Mary, FL
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First tTennessee Bank
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by madaughter, Dec. 26, 2013
I rated this bank as poor because there isn't a lower rating. DO NOT GO TO THIS BANK. They made a mistake that cost my family member more than One Hundred and Five Thousand Dollars and they now refuse to discuss the issue with anyone. Can't believe it? I can prove it. The branch is irrelevant,stay away from this bank at all cost.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Madison-Avalon Financial Center at Memphis, TN
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby madaughter, Dec. 26, 2013
I rated this bank as poor because there isn't a lower rating. DO NOT GO TO THIS BANK. They made a mistake that cost my family member more than One Hundred and Five Thousand Dollars and they now refuse to discuss the issue with anyone. Can't believe it? I can prove it. The branch is irrelevant,stay away from this bank at all cost.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Madison-Avalon Financial Center at Memphis, TN
8 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Teller does seem to realize whose money it really is
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by iskabibble, Jun. 09, 2013
After 11 years at the same branch and yet they never remembered my name or appeared to recognize me at all, I went in to make a sizable withdrawal. Rec'd a lecture from the idiot teller about how they might run out of money and I should give them notice. I know it's a tough concept but I'll say it slowly... it's...my...money...moron.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Farragut Branch at Knoxville, TN
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby iskabibble, Jun. 09, 2013
After 11 years at the same branch and yet they never remembered my name or appeared to recognize me at all, I went in to make a sizable withdrawal. Rec'd a lecture from the idiot teller about how they might run out of money and I should give them notice. I know it's a tough concept but I'll say it slowly... it's...my...money...moron.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Horizon Bank, Farragut Branch at Knoxville, TN
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by RetDODsecurity 2018-10-24 15:12:45
To Iskabibble obviously you live in a cave. Have you never heard of bank robberies? Branches only keep on hand amounts that records show are the average amounts used on a daily basis so if robbed it limits the amount lost. If they are going to need over that amount that exceeds the amount generally needed they when given notice are more than happy to have the extra on hand for you. No I don’t work for a bank just a person with a brain.
??
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by pncsucks, Mar. 03, 2012
In 2007, someone used my account and bought clothes online for about $400. I talked to the bank and they turned me away.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Horizon Bank, Madison-Avalon Financial Center at Memphis, TN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pncsucks, Mar. 03, 2012
In 2007, someone used my account and bought clothes online for about $400. I talked to the bank and they turned me away.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Horizon Bank, Madison-Avalon Financial Center at Memphis, TN
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst Bank Ever
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by rloftonbrown, Aug. 20, 2010
This bank is horrific. I complained to the regional manager and now they are closing our non profit accounts causing us an interruption in business with unncessary expenses for reprinting of checks and deposit slips. No one would actively address the issues I am having. This is the worst bank I have ever dealt with
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
14 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rloftonbrown, Aug. 20, 2010
This bank is horrific. I complained to the regional manager and now they are closing our non profit accounts causing us an interruption in business with unncessary expenses for reprinting of checks and deposit slips. No one would actively address the issues I am having. This is the worst bank I have ever dealt with
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
14 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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