First Hope Bank, A National Banking Association, Review

First Hope Bank, A National Banking Association, Review

Average rating stars based on 4 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
1
4 star:
1
3 star:
0
2 star:
0
1 star:
2
derivative free
 4star Overall Rating
by ChakaKhan, Oct. 26, 2022

I am searching for a bank in NJ that does not play the derivative game... First Hope is one such bank....and they offer a cd at 1.5% ..... sure I could go to Chase via Fidelity and get 4.5% but then my small sum would be second in line when they default on their        $57,022,286,000,000 in derivatives after the petrodollar collapse...remember derivative losses are paid BEFORE you can have your money

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on First Hope Bank, A National Banking Association, Sparta Branch at Sparta, NJ
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Warning: They charge a fee on savings accounts!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by LauraFromBlairstown, Jul. 10, 2013

I have been a customer for more than 15 years. Today I went to the bank and questioned a fee on my savings account. Apparently if you do not have account activity for a year, you are charged a $7 monthly fee. As a soon to be senior citizen, it is my goal to not withdraw money from my account. Apparently I went for more than a year without withdrawing any money. Not easy to do in this economy. You would think the bank would congratulate me on my thrifty ways. No, they charged me an inactivity fee. I asked them to refund the fee. They said they would rather lose me as a customer. I took my money out of the bank. If you are a thrifty consumer, I suggest you move to another bank too. I was able to get almost double the interest at another bank and they gave me a GPS for opening an account with more than $100,000. I wish I had switched sooner!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hope Bank, A National Banking Association, Sparta Branch at Sparta, NJ
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HACKETTSTOWN NJ
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by mjane, Jan. 18, 2012

The HACKETTSTOWN BRANCH is excellent for customer service,and when ever there is a problem you always can count on 'Cindy Matthews' For her excellent service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hope Bank, A National Banking Association, Hackettstown/Wash Township Branch at Hackettstown, NJ
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Poor Customer Service
 1star Overall Rating
 1star Office Environment & Staff
by BankCustomerOfThem, May. 31, 2011

They're more concerned with their policies and procedures than customer service or customer loyalty.  Find another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hope Bank, A National Banking Association, Andover Branch at Newton, NJ
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