First Hope Bank, A National Banking Association, Review

First Hope Bank, A National Banking Association, Review

Average rating based on 3 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
Poor Customer Service
Overall Rating
Office Environment & Staff
by BankCustomerOfThem, May. 31, 2011

They're more concerned with their policies and procedures than customer service or customer loyalty.  Find another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hope Bank, A National Banking Association, Andover Branch at Newton, NJ
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Warning: They charge a fee on savings accounts!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LauraFromBlairstown, Jul. 10, 2013

I have been a customer for more than 15 years. Today I went to the bank and questioned a fee on my savings account. Apparently if you do not have account activity for a year, you are charged a $7 monthly fee. As a soon to be senior citizen, it is my goal to not withdraw money from my account. Apparently I went for more than a year without withdrawing any money. Not easy to do in this economy. You would think the bank would congratulate me on my thrifty ways. No, they charged me an inactivity fee. I asked them to refund the fee. They said they would rather lose me as a customer. I took my money out of the bank. If you are a thrifty consumer, I suggest you move to another bank too. I was able to get almost double the interest at another bank and they gave me a GPS for opening an account with more than $100,000. I wish I had switched sooner!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hope Bank, A National Banking Association, Sparta Branch at Sparta, NJ
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HACKETTSTOWN NJ
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mjane, Jan. 18, 2012

The HACKETTSTOWN BRANCH is excellent for customer service,and when ever there is a problem you always can count on 'Cindy Matthews' For her excellent service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hope Bank, A National Banking Association, Hackettstown/Wash Township Branch at Hackettstown, NJ
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