First Financial Bank, Review

Moving my accounts
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by Takenmyaccounts, Jan. 19, 2023

My experience during the past year is---I hate going in there just to be treated rudely by these people.  Cold and inconsiderate is the experiences I have had with them. They enjoy talking down to people and I've witnessed other patrons go through this as well.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, OLNEY MAIN BRANCH at Olney, IL
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Great Customer Service
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by DisabledARMYveteran, Jun. 24, 2015

I joined First Financial Bank at the Newton IL branch 4 years ago. I have opened a checking and a savings account and also a loan at First Financial Bank the Newton branch. I had a problem one time with having my Debit card mailed to me when I lived in Carbondale IL the ladies I talked to about correcting it went way beyond what they should have for me and even with the long distance from any local banks where I could have talked to anyone in person. The ladies at the Newton IL branch fixed the problem in 1 day for me  though we didn't talk in person. I applied for a personal loan at a local First Financial Bank and even though my credit report and fico score was only 615 the lady loan officer still approved my loan for $1,000.00 with a lower interest rate on it. If anyone is looking for a GREAT bank to start out and open any kind of account at go to any Branch of a First Financial Bank.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Newton Branch at Newton, IL
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First Financial Bank, Maple Ave. Branch
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by angelaatkinson, Mar. 20, 2014

Each and every time that I walk into this branch, I am greeted politely and made to feel very welcome. The employees and management have ALWAYS done everything that they could do to help me in any given situation. This group goes above and beyond when I have a problem. Good job Maple Ave!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Maple Avenue Branch at Terre Haute, IN
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Used to be a great bank
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by Kyr25, Feb. 28, 2014

When this bank switched from Freestar to First Financial, the office staffed changed along with some of the services. The online banking is a joke compared to what it was before and the new staff and management are rude and impossible to get truthful answers from.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Mahomet Branch at Mahomet, IL
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First Financial Bank
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Interest Rate and Cost
Office Environment & Staff
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Other Services
by admills49, Sep. 19, 2012

I have been a customer with this bank for a long time. I was banking at this location before when it was freestar bank. I think that is where this bank went from great to terrible. As soon as first financial bank had replaced freestar bank, the staff that had been replaced by the old staff ended up being terrible! Management is rude and unfriendly, the manager had actually told me that it would be fine for me to find a different bank when I had complained about poor quality customer service!!! I do not recommend this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Mahomet Branch at Mahomet, IL
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