First Financial Bank, Review

First Financial Bank, Review

Average rating stars based on 5 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
2
4 star:
0
3 star:
0
2 star:
0
1 star:
3
Moving my accounts
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 3star Other Services
by Takenmyaccounts, Jan. 19, 2023

My experience during the past year is---I hate going in there just to be treated rudely by these people.  Cold and inconsiderate is the experiences I have had with them. They enjoy talking down to people and I've witnessed other patrons go through this as well.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, OLNEY MAIN BRANCH at Olney, IL
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Great Customer Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by DisabledARMYveteran, Jun. 24, 2015

I joined First Financial Bank at the Newton IL branch 4 years ago. I have opened a checking and a savings account and also a loan at First Financial Bank the Newton branch. I had a problem one time with having my Debit card mailed to me when I lived in Carbondale IL the ladies I talked to about correcting it went way beyond what they should have for me and even with the long distance from any local banks where I could have talked to anyone in person. The ladies at the Newton IL branch fixed the problem in 1 day for me  though we didn't talk in person. I applied for a personal loan at a local First Financial Bank and even though my credit report and fico score was only 615 the lady loan officer still approved my loan for $1,000.00 with a lower interest rate on it. If anyone is looking for a GREAT bank to start out and open any kind of account at go to any Branch of a First Financial Bank.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Newton Branch at Newton, IL
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First Financial Bank, Maple Ave. Branch
 5star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by angelaatkinson, Mar. 20, 2014

Each and every time that I walk into this branch, I am greeted politely and made to feel very welcome. The employees and management have ALWAYS done everything that they could do to help me in any given situation. This group goes above and beyond when I have a problem. Good job Maple Ave!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Financial Bank, Maple Avenue Branch at Terre Haute, IN
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Used to be a great bank
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Kyr25, Feb. 28, 2014

When this bank switched from Freestar to First Financial, the office staffed changed along with some of the services. The online banking is a joke compared to what it was before and the new staff and management are rude and impossible to get truthful answers from.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Mahomet Branch at Mahomet, IL
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First Financial Bank
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by admills49, Sep. 19, 2012

I have been a customer with this bank for a long time. I was banking at this location before when it was freestar bank. I think that is where this bank went from great to terrible. As soon as first financial bank had replaced freestar bank, the staff that had been replaced by the old staff ended up being terrible! Management is rude and unfriendly, the manager had actually told me that it would be fine for me to find a different bank when I had complained about poor quality customer service!!! I do not recommend this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Financial Bank, Mahomet Branch at Mahomet, IL
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by kindseller 2013-05-14 09:35:27
I still bank there but had the same experience with the staff. They also lie and make you feel like a number. No loyalty and impersonal. I have banked here for 10+ years and they were my 3rd bank.

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