First-Citizens Bank & Trust Company, OLDE RALEIGH BRANCH

Name:First-Citizens Bank & Trust Company, OLDE RALEIGH BRANCH
Full Service Brick and Mortar Office
Review: 3.5star22 client reviews
Location:3231 Edwards Mill Rd
Raleigh, NC 27612

Wake County
View Other Branches
Branch Deposit:$441,918,000
FDIC Cert:#11063

The Bank

Name:First-Citizens Bank & Trust Company
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:548, view all, view on map
Total Assets:$213,617,760,000
Total Deposits:$146,075,591,000
Total Equity Capital:$21,324,217,000
Total Domestic Office Deposits:$146,074,703,000
Net Income:$11,515,658,000
Quarterly Net Income:$521,936,000
Return on Assets:6%
Quarterly Return on Assets:1%
Return on Equity:63%
Quarterly Return on Equity:10%

Client Review

22 client reviews of First-Citizens Bank & Trust Company scored 3.5 out of 5.

We encountered deceitful business practices, contradictory actions, unprofessionalism, and outdated banking systems.
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by raleighbusinessowner, Feb. 13, 2014

The employees and management of First Citizens Bank, particularly the Olde Raleigh Village branch, have been deceptive, patronizing, and outright insulting. We transferred our multi million-dollar business bank account to First Citizens (FC) from a larger institution anticipating a friendly, “local” atmosphere with attention to detail and a personable staff. Unfortunately, we encountered a bank that cannot complete basic banking needs. FC repeatedly frustrated our company and our customers with its archaic banking structure and rude, offensive employees.
            There is a lack of transparency and communication, from the tellers, to the Operations Manager (a teller with too much power), to the Branch Manager (newly transferred with no understanding of how FC works), to the apparently non-existent Regional Operations Manager.
            We struggled with some of the Olde Raleigh Village branch employees for weeks even though we always approached them professionally. Therefore, I visited other branches for help. I was promised at the main branch on Fayetteville Rd. that the Regional Operations Manager would contact me to assist in resolving the issues with personnel at Olde Raleigh. After repeated attempts to follow up, I never received a call or email. They refused to provide her contact information so I could not reach out directly.
            When reviewing our proposal before opening the account, we were told that their outdated (circa 1998) business web portal, would be updated in a month or two; however, this never occurred. There is no live account updating so it is always a day behind. There is no way to see who sent a wire without paying a $5.00 “research” fee PER wire, which can only be requested at the branch where the account was created. There is no way to see to whom a wire was sent. There are no check images on statements. One can pay $30+ per month for a CD with check images, but it's unreasonable to expect customers to pay $360 a year for what is a standard service at other banks. If one didn't sign up for this initially, FC will not provide the images if requested later. Additionally, their form of fraud prevention is to put a hard hold on the account, which prevents any use of the account without visiting the branch where the account was opened.
            After approximately three months with FC, we received a letter from the Operations Manager (OM) stating they were going to close our account in 10 business days. No explanation or reason was given. They would not explain further other than stating the “back office” deemed it as such. They would not supply contact information for the “back office”. The OM immediately became impossible to interact with and went out of her way to cause us excessive trouble.
         The OM arbitrarily denied checks and charges on our debit card resulting in expensive returned check and chargeback fees. As the account closure approached, she became increasingly hostile and irrational. She threatened to close the account early for no reason, held her hand up in my face and refused to speak with me, and enjoyed abusing her authority by taking liberties to personally cause our business to suffer.
The last day the account was open, the OM and the Branch Manager promised that any outstanding checks or debits would clear our account, but we were lied to. They closed the account permanently without notifying us and refused to let several items clear, again resulting in fees and unhappy vendors.
         It is difficult to understand how First Citizens can successfully exist with this lack of infrastructure, technology, professionalism, integrity, and honesty. No manager seemed to be interested in our business. This consistent poor performance contrasts greatly with our new bank. I strongly discourage anyone from opening any account here due to the horrific experiences we had and the deceitful nature of some employees.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First-Citizens Bank & Trust Company, Olde Raleigh Branch at Raleigh, NC
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2 comments. Add a comment

by pissed12 2014-05-12 12:44:55
I agree this bank is horrible and does not care about customers.  They are trying to extort over $500 of past statement fees on several accounts.  I was banking with Mountain First and they took over last week.  They never notified any customers that they need to print or download their forms right away.  They didn't even post it on their website.  They said "we sent a booklet a couple of weeks ago" - great!  That really helped me since I wasn't even home.  This was intentional, as they knew lots of people would not get the mail in time if they were out of town.  They could have began to notify people in January of this year but they decided they would wait till the very last minute.  If you don't open and read your mail on a daily basis you are screwed.  It's funny how none of the tellers ever warned customers in person for the last 5 months.
by Sincerely 2015-02-14 23:48:23
I went in to open an account. The person who was behind the desk was nosy and borderline rude.

All Reviews...

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