First Bank, Review

First Bank, Review

Average rating stars based on 7 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
4
4 star:
0
3 star:
0
2 star:
0
1 star:
3
First Bank Ellisville
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by happyclient456, Mar. 24, 2021

I love the team at the Ellisville branch. Always available and greet me with a smile.Thank you for your service!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Bank, Ellisville Branch at Ballwin, MO
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LOVE THE GRAHAM RD LOCATION FLORISSANT MO
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by TOMMYTOYOTA, Jul. 05, 2018

I ENJOY COMING TO THIS LOCATION THE LADIES WHO WORK THEIR ARE ALWAYS PLEASANT WITH ME AND ALL KNOW MY NAME. THEY MAKE ME FEEL SPECIAL

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Bank, Graham Road Branch at Florissant, MO
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First Bank Farmington, Mo
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by Classact, Mar. 21, 2017

Branch manager, Jessica, assisted my friend, who is elderly, with an attitude of disdain, and was very condescending. I have NEVER encountered a situation of this type...I have been very fortunate in finding banks who were very friendly, and always helpful.No matter whether my account balance was .50, or $500,000.00. When I was searching for banks, I considered this one, but seeing the rude treatment by the branch manager, no thank you. When I have gone in, the clerks have been friendly, but one day, I waited at the drive up window for TWENTY MINUTES. I know we all have bad days, but this appears to be an ongoing problem.There are banks in the area that emphasize customer care. I would say, owing to the attitude of the brach manager, that this is NOT one of them!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Bank, Farmington Branch at Farmington, MO
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Great service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Igorh55, Feb. 21, 2017

The young lady in the front was very nice conforting and got the business side of it done she wore glasses and talked with me about the struggles in life every satisfied she made me feel welcomed

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on First Bank, Costa Mesa Branch at Costa Mesa, CA
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Branch manager could barley speak English and didnt know how to set up small business accounts
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by Wolfrose, Nov. 25, 2016

The branch manager Susan was sadly not helpful at all! I could barley understand her and she didn't know what she was doing setting up my small business account! I was so nervous that she didn't set it up right that I called small business costumer service to make sure she did what I wanted and what do you know she did it all wrong I wasn't happy about her help!! It was stressful that a branch manager didn't even speak clear English!!! That should be changed!!! Other then her the other people where so friendly and spoke perfect English! Don't understand how Susan is the branch manager it's confusing!!  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on First Bank, Irvine Branch at Irvine, CA
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First Bank, Vallejo, CA
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
by gsimonin, Oct. 24, 2013

We've been banking with First Bank for 30+ years and much prefer their excellent customer service to the larger, national banks.  

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on First Bank, Vallejo Branch at Vallejo, CA
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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WORST BANK AROUND!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by UNHAPPy22, Jun. 05, 2013

The worst drive thru tellers I have every had to deal with.  Rude and down right mean!  Can't believe they can get away with treating their customers (former customer) that way!! They are not friendly and yelled at me across the lobby!!  Never go to this bank too many good banks around!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on First Bank, Ellisville Branch at Ballwin, MO
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by smileatleast 2015-02-23 17:59:13
I have been banking here for 10 yrs atleast. I go between olive and 141 location and here. This one is closer to my house.. Huge difference in service. At Twin Oaks,sometimes they don't even greet you or smile. When you walk in it is quiet and heavy almost. The lady at the desk on the right looks at you almost with some disgust and working with her she is very stern and not super friendly. On the other hand Olive and 141 is quite a pleasure. Walking inside people actually seem happy to see you. The lady at the desk on the right remembers me and says hi. Major difference.
by Karnie 2020-05-03 09:26:45
These people who had bad reviews, i am sorry they didn't have the opportunity to bank at the Granite City branch. You could not ask for better group of people. I had messed up my checkbook so bad it took Melissa 2 days to get it straighten it out. Not a bad attitude, just smiled and said she would get it straighten out. And you no what she did it while smiling all the time. She is very busy but she took the time to help me and i have very little money in their bank. From the bank manager and down to new employee, they make me feel special. I have moved from Illinois to Georgia and can't find a FirstBank here. Hope I find one as good here as I have had in Illinois.

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