Full Service Brick and Mortar Office
Review: 2.5star146 client reviews
Location:300 E Mitchell St
Petoskey, MI 49770

Emmet County
View Other Branches
FDIC Cert:#6672

The Bank

Name:Fifth Third Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1079, view all, view on map
Total Assets:$213,768,000,000
Total Deposits:$175,810,000,000
Total Equity Capital:$21,191,000,000
Total Domestic Office Deposits:$175,648,000,000
Net Income:$2,686,000,000
Quarterly Net Income:$626,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%

Client Review

146 client reviews of Fifth Third Bank scored 2.5 out of 5.

Cynthia the Manager is horrible
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Hideaway, Oct. 18, 2018

We are a condo association and we have closed all of our accounts due to the verbal abuse we received from your tellers and your manager Cynthia. Cynthia did not ask why  we were closing our 4 accounts.The president of HVCA had to tell Cynthia why we were closing out over $150,000.00 in accounts as Cynthia could care less. When we told her of the issues she said we the customers were wrong. We had 4 accounts and three of them had a lot of money in them but we use it for reserve expenses. Due to lack of activity we could no longer get our statements on line for those inactive accounts. The President of HVCA and myself went into the bank to put a dollar in and out of the three dormant accounts. The teller went a got a "bank" specialist to help her. After 20  minutes they said we were all set and we left. When the 1st of the month came along once again I could only get the one statement and the other three I could not. Sandra the President and I went back in and showed the teller that $10.00 was transferred into the wrong account twice. It was transferred in and out of the same account and not the three dormant accounts. The teller told me because I am not on the account I can't access statements on line. I told her she was wrong and all I needed to access the account is the debt card number and the password that is set up for the account for HVCA board members. She assured me that I can't access on line but Sandra could. We went back to HVCA and sure enough Sandra using the same info I have could not get the statements for those three accounts. Then the teller said that fifth third tries several things to make it work until one will finally works. In other words they will keep trying different things to make the account allow us our statements but it could take several different attempts until one works. WHAT THE HELL DOES THAT MEAN? You can't play with people's accounts until something works. Cynthia also told Sandra and I that the tellers are not trained to do online banking. In the end Cynthia stated to us that her tellers are correct and we are wrong and that they do guess on fixing problems until one works.

We are very happy with our new bank First Community Bank in Harbor Springs. They bent over backwards to get our business and are very professional. Fifth third could learn a lot from them. Your manager Cynthia looks and acts very unprofessional and did not even speak to us while closing out the accounts. If our president did not speak up on why we were leaving your bank, your Manager would never have know any of this as she just handed us our cashiers checks and pointed to the door.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Petoskey Main Office Branch at Petoskey, MI
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

First Community Bank, PETOSKEY MAIN OFFICE (0.1 miles)
Full Service Brick and Mortar Office
330 E Mitchell St
Petoskey, MI 49770
The Huntington National Bank, PETOSKEY BRANCH (0.1 miles)
Full Service Brick and Mortar Office
1368 Sthy 131 S
Petoskey, MI 49770
JPMorgan Chase Bank, PETOSKEY DOWNTOWN BRANCH (0.1 miles)
Full Service Brick and Mortar Office
320 Howard St
Petoskey, MI 49770
Citizens National Bank of Cheboygan, Petoskey Branch (0.1 miles)
Full Service Brick and Mortar Office
324 Michigan Street
Petoskey, MI 49770
Mercantile Bank, Petoskey Branch (0.1 miles)
Limited Service Facility Office
430 E Mitchell St
Petoskey, MI 49770