Fifth Third Bank, Naperville Branch

Name:Fifth Third Bank, Naperville Branch
Full Service Brick and Mortar Office
Review:144 client reviews
Location:1296 Ricket Drive
Naperville, IL 60540

Dupage County
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FDIC Cert:#6672

The Bank

Name:Fifth Third Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Fifth Third Bcorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1092, view all, view on map
Total Assets:$210,152,524,000
Total Deposits:$176,189,701,000
Total Equity Capital:$21,296,882,000
Total Domestic Office Deposits:$176,074,983,000
Net Income:$556,582,000
Quarterly Net Income:$556,582,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%

Client Review

144 client reviews of Fifth Third Bank scored 2.5 out of 5.

Unprofessional and Difficult
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bluzin1, Jul. 10, 2014

Several issues in my 2 year history with 5th 3rd Bank

1st - I opened several accounts and was promised a $25 Buffalo Wild Wing card for each account - never received it, not a big deal - just thought Id mention it.

2nd - several times - I went in to do wire transfers and encountered really long wait times. 1 time in particular - the brother of a client who had passed away was in to figure out the money situation. It took 45 minutes to walk down memory lane listening to the teller and bank manager discuss the deceased and determine that he had closed his own account before he died and a recommendation from bank manager to get attorney so brother could handle the estate. I knew the deceased guys name - and balance from earlier in the year from their conversation - you would think that they would have been a bit more private about the man's personal business.  Really irked that I (a live customer with money in their bank) had to wait 45 minutes for a guy that was not a customer and did not have proper authority to even handle the deceased's funds...

3rd -  I take credit cards for rental property - notified bank when I got account that I took credit cards for rental property - took payments into account for 2 years - before branch manager decided to accost me while making a deposit in the drive up and told me to shut the account or he would "shut me down" several weeks later I met with him and he told me a needed a business account and that I needed to be a business... go to Legal zoom and come back with business papers to open business account.  I requested formal written documentation on what I was doing wrong in account - never received it, instead I receive another letter - handed to me thru the drive thru  - dated 4 days earlier telling me my account would be closed in 6 business days.

So I talk to my account - pay money to talk to my accountant  - he assures me that everythng I am doing is legal and proper. Forming an LLC or incorporating will cost me money at tax time and my card processing is in my name - under my ss#  - my website is under my name - using my ss#. He ultimately hooks me up with another bank less than 1 mile away and guess what -I  dont need a business account there...

Bottom line - I was charged over $100.00 in overdraft fees due to their closing my account and then manager - took it upon himself to make a transfer several days later.
This bank does not care about you or your privacy. Their branch managers are micro-managers who "dispense" incorrect business advice - and trying to get someone on the phone to assist with this issue has been a waste of time . The customer service girls send you to their supervisor - who will email their manager - who never contacts you back.

Good Luck - dont fall for the open an account here for a free gift scam...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Naperville Branch at Naperville, IL
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