Fifth Third Bank, Review

Always Have Had A Great Experience
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by anthropic, Feb. 21, 2014

I rarely write reviews, but felt obligated to after my experience today versus the average reviews I've seen here.  It might be that my services and requests are 'simple', but overall, this branch has time and again represented themselves the way I'd expect a company to act.  Today, I'd noticed I was getting service charges all of a sudden for my Est. checking account.  Going over the requirements to have the fees waived, I found there'd been a mistake.  Partly on me and partly on them.  I've an auto loan through them.  My wife is also on the account, but was never 'linked' to the auto loan.  Chad, the rep I spoke with, quickly linked my wife to the account, returned the service charges to my account, made sure the fees would continue to be waived (so long as I met requirements), and was onto the next thing in a matter of minutes.  I've been to this branch too many times to keep up with, and have never had an experience like that of most of the other reviews.  I've never walked out of there thinking, "I can't wait to write a review to let others know how bad this place is."  The staff has always been accommodating, friendly, and has never brushed me off.  I really don't understand the poor ratings this branch has received, but again, my requests are usually trivial and easy to handle I'd suppose.  
tl;dr : the staff is friendly and knowledgeable.  The bad reviews this branch has is rubbish.  It's a great branch probably getting bad reviews from individuals not good with their money, but great at griping about it on the web.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Spring Hill Branch at Spring Hill, TN
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love ,love love my fifth third bank
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by reginak123, Feb. 06, 2014

they are wonderful. I would never bank anywhere else . they understand my needs and go out of the way to help me . I work out of state and if I ever have  any questions about my account they are there for me ... Thank you Kelly ,and Rachelle you are great keep up the good work ....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Nippers Corner Branch at Brentwood, TN
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Ken Gillespie
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by Keng, Oct. 24, 2013

I have worked with many branches of 5/3 bank and the staff at the Ionia Branch are simply the best! The customer service and caring attitude is a breath of fresh air in the impersonal world that seems so common.
Keep up the great work!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Ionia Branch at Ionia, MI
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Fifth Third is great!
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by CherylAM, Feb. 20, 2013

I have always found the staff here friendly, helpful and efficient.  They always go out of their way to help with any banking issue.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cuyahoga Falls Branch at Cuyahoga Falls, OH
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REGENCY BRANCH IS THE BEST
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by candijax, Jan. 25, 2013

I Love the Regency Branch. They are are so nice and they all make you feel like family. This was something I was even looking for with a bank but a big plus. I recommend this branch/bank to anyone who is looking. They have great promotions and really care about the people. I have never been happy with a bank until now!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Regency Banking Center Branch at Jacksonville, FL
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great experience
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by Kristi33j, Nov. 22, 2012

Friendly, understanding, good atmosphere! I enjoy banking here!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Standale Branch at Grand Rapids, MI
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5/3 Hilliard Ohio
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by KerryHill, Oct. 11, 2012

Bob, Yasmine and the rest are friendly, efficient, and damn good people! Great bank, ZERO problems!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Hilliard South Banking Center Branch at Hilliard, OH
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Fifth Third Castleton
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by Fantfootball, Sep. 28, 2012

The new checking accounts confused me at first with their fees, but once I sat down with a Banker, I was able to understand how I could benefit from the new structure. I have been to this location in the past and seen many different faces, but have been very pleased in my recent visits. The branch staff has stayed consistent, friendly, and knowledgeable.

I would say if you have had a bad experience there in the past, give it one more try and you will be pleasantly surprised. Also, it was really beneficial to sit down with a banker to learn more about their checking and saving accounts - I highly advise it!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Castleton Branch at Indianapolis, IN
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Thank God for these women!
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by sopleased, Jul. 31, 2012

Deborah Tucker and the branch manager Gloria are two of the most helpful bank workers that i have every meet.  They went well above and beyond to help my mother get a line of credit on her house so that we could move her into an assited living community.  My mother has been with 53rd Bank for YEARS, and now I see why.  Both women spent a lot of time with my mother in person and with me over the phone to get this done.  I am very grateful for the help they gave us and the difference they made in our lives!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Clearwater Branch at Indianapolis, IN
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Customer
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by smokingguns, Jun. 17, 2012

Very satisfied with the service and the staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Mack-Bridgetown Branch at Cincinnati, OH
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Good people/good.service
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by mikejs, May. 29, 2012

Like what fifth third has to offer. Good customer service, free.accounts, understansing, all around great! Im hAppy with fifth third, no complaints.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cook Valley at Grand Rapids, MI
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Friendly atmosphete, what a bank should be
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by mikejs, May. 29, 2012

Very friendly, truly concerned and wanting to go out of their way to help.  Waiting time, could be better but I am arriving at noon so, not much I can say for that. I ve banked else where but I truly like and enjot banking somwhere where they actually give a hoot about the people.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Standale Branch at Grand Rapids, MI
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Not your average bank
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by customer4ever, May. 11, 2012

This is definitely not your average bank. I've been banking at this location for the past 3 years. They go out of their way to help me. Their teller Danielle and banker Kimberly are especially very helpful and nice. This is the first bank i have ever been to that actually lets me talk and asks me  questions to try to see my whole picture. They have even offered to review my life insurance policies. I also got signed up for their identity protection. It was really inexpensive and they helped me to get some credit report errors corrected through their identity theft program. I will be a customer for life. If you want a bank that says hi, here's your receipt, bye , try another bank. If you want to bank with people who you can trust and care about you, you have found your bank.  I even had my friend go there and open accounts , they treat her just the same. I saw on here that some people had problems with overdrafts, I really think their way of dealing with these is easy to understand. I'm betting these overdrawn people complaining are the same people who overdraw their accounts every other week.  



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cape Coral Branch at Cape Coral, FL
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So nice
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by mulhollen, Apr. 27, 2012

Everyone at this branch is extremely nice and helpful especially Jessica.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Fishhawk Branch at Lithia, FL
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Woodridge location on 63rd st by Target is super friendly!!
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by Tommy13, Mar. 08, 2012

Every time I walk in they great me "welcome to fifth third bank Tom" and they strike up conversation.  I love that!  I hate when I go shopping and I'm checking out and the cashier is silent and can care less about you to give you a fake smile & sometimes a greeting and than pure silence throughout transaction.  I have been banking with US Bank location down the street for over 10 years and they didn't even know my name when I decided to close accounts.  If you're looking for a community bank feel and great customer service give the fifth third bank on 63rd st a try. :)

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Woodridge North Banking Center Branc at Woodridge, IL
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EXCELLENT SERVICE
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by SHEREN, Jan. 26, 2012

VERY ATTENTIVE, HELPFUL AND PROMPT IN ANSWERING QUERIES

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Elmhurst Branch at Elmhurst, IL
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Great Service and There to Help
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by DMDoog, Dec. 23, 2011

I have been banking with Fifth Third for over six years and there has been two separate occasions where I was in money trouble and they helped me out.  The first time was when I over withdrawn on my account.  Understanding that it was my fault I politely asked if they could not charge me the daily overdraft fee and that I would pay all other fees, mainly because this occcured on a Monday and I wasn't getting paid until Friday.  The Branch Manager went above and beyond my expectations and not only reversed all charges, but even added some money into my account so that I was positive until I received my paycheck.  The second time I had a fraudulent charge placed on my account and and I was once again over withdrawn.  They helped me 100% with getting those charges reversed and setting up a new ATM card because of the fraudulent activity from the previous one.  Because of all of these helpful experiences, I do all of my banking with Fifth Third Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Itasca at Itasca, IL
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Best bank I have ever used
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by TomRogers, Dec. 06, 2011

Fifth Third bank is the finest financial institution I have ever used.  I have all my personal and business banking accounts with 53.  Their customer service is unmatched and they have the banking products to suit any need.  I found 53 helped my my business grow by "being there" when I needed help.  If you are thinking about changing banks, give 53 a chance.  I think you will be pleased with your decision.

Tom Rogers
Brentwood, TN

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Fifth Third Bank, Mallory Lane Branch at Franklin, TN
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Best Banking Experience I've Had
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by AnnieCee, Nov. 12, 2011

The people at the Mile Stretch office are very friendly and helpful. I've had experience with many local banks down through the years, so I know a lot of the banks around here. It's been a real pleasure to be with 5/3 bank. I opened an account with them primarily because their location was very convenient, but I recommend them to everyone now because the services and the people are so great.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Holiday Branch at Holiday, FL
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GREAT CUSTOMER SERVICE VERY FRIENDLY
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by TAYL77, Nov. 02, 2011

GREAT EXPERIENCE VERY HELPFUL AND ATTENTIVE TO MY NEEDS AND CONCERNS. I GUESS ALOT OF IT HAS TO DO WITH THE FACT THAT IM NOT A MORON WHO IS CONSTANTLEY OVERDRAFTING AND THEN BLAMING THE BANK FOR FEE'S ON MY ACCOUNT.. CONSIDERING EVERY BANK WILL CHARGE U FEE'S ITS COMMON SENSE.. U DONT HAVE A BAD HISTORY IN YOUR BANKING... BANKS CAN WORK WITH U INSTEAD OF AGAINST YOU. EVERY BANK HAS .. FEES.. SO WHEN U GET HIT WITH THEM IT SUCKS AND YOU OBVIOUSLY HATE THAT BANK.. BUT REALLY WHOS TO BLAME?? YOU ARE.. SO.. ITS CALLED BEING RESPONSIBLE.. NOT CARELESS..

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Michigan Fuller Branch at Grand Rapids, MI
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