Fifth Third Bank, Review

Bank is Fine Except For Employees
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by bebopxx, Jan. 20, 2011

Specifically this branch -
Nothing wrong with The Fifth Third Bank itself. It's the inadequate human
tellers that work there. Constantly I have had errors with simple deposit transactions... completely due to human error! Banked for over 20 years prior w/CitiBank & never encountered a single human banking error.
I'll never deal with the Schaumburg west branch ever again. They either need new management or a complete over-haul of whom ever they have working as tellers!!!!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Schaumburg West Branch at Schaumburg, IL
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Fifth Third Bank, Seffner, FL
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by mshaik, Dec. 09, 2010

Horrible customer service at this location. I opened the account few months back, I went other branches, staff is very nice. But I went to 53 Seffner location. The staff is very rough and rude. I withdraw the large amount cash, next time I went there they were seeing/treated my like I am going to rob their bank. Very disappointed, I have decided not to visit there again.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
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Looking for service; got a lecture
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by Johnf2848, Nov. 19, 2010

In mid November my Homeowners Ins agent contacted me, he had changed my carrier. Since the annual payment date was a hand, he asked that I go by my bank, Fifth Third and inform them of the impending change and to request that they not pay the existing carrier. Fifth Third employees assured me that the change would be automatic and that the proper carrier would be paid. Well, not so. However, in their defense, I think they were responding without fully grasping my request.

The existing carrier was paid, a week later. I went back to the bank and spoke to the branch manager. My thought was that we could stop payment, or at least insure we don't make a second payment to the new carrier. What a got was a three minute lecture regarding the problems with my agent, and what I needed to do.

As for as accepting any responsibility, or offering any solution the bank could facilitate, he was oblivious. When he spoke of the mortgage dept. that executed the payment, he referred to them as "they" as if they were a outside entity beyond his reach.

I am baffled, on both encounters, no one picked up the phone and called anyone to obtain assistance. On my first visit, had someone called the mortgage dept and said. "please hold the check" All would be square right now. Had the branch mgr today called and said "Do Not Pay, should a bill come from another carrier" I would be square and secure. No such effort. But I do know everything I and my agent did wrong.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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No problem--in fact, excellent customer service
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by Michifinn, Nov. 19, 2010

I have been a customer of this bank for years and have had nothing but excellent service.  Very helpful, friendly--very *non-pushy* when introducing me to new features, etc.  Spoke with Eric on the phone today at the Okemos branch--extremely helpful, informative and professional.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
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Customer Service? Where was it?
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by jrameygc, Nov. 10, 2010

I went into this bank, and I was treated like I was not human.  I wanted to cash a check, and due to the facat that the people had no idea what they were doing and or what they were saying, I could not!  I was 30 minutes late to work from my lunch break.  I do not know why it took as long as it did.  There is a gentleman in the bank, who I will not say his name, but he is probably the worst over there.  He think he is the boss but in truthfully, he is not! He had to ask his real boss if he could cash this check or not!  When the manager came out, I admit I was pretty mad but, she also did not know what she was talking about.  I called the place were the check was issued and they knew that this bank would end up not cashing my check.  I drove over to the Lima branch and what do you know, I cashed the check as well as talked to the manager over there.  This branch must not realize that WORD OF MOUTH is key of making business!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Business Manager
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by Rectory, Apr. 27, 2010

Service is excellent.  Bank Manager B. Kramer and staff go out of there way to make the customer happy.  Hats off to the management staff.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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