Fifth Third Bank, Review

GREAT CUSTOMER SERVICE VERY FRIENDLY
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by TAYL77, Nov. 02, 2011

GREAT EXPERIENCE VERY HELPFUL AND ATTENTIVE TO MY NEEDS AND CONCERNS. I GUESS ALOT OF IT HAS TO DO WITH THE FACT THAT IM NOT A MORON WHO IS CONSTANTLEY OVERDRAFTING AND THEN BLAMING THE BANK FOR FEE'S ON MY ACCOUNT.. CONSIDERING EVERY BANK WILL CHARGE U FEE'S ITS COMMON SENSE.. U DONT HAVE A BAD HISTORY IN YOUR BANKING... BANKS CAN WORK WITH U INSTEAD OF AGAINST YOU. EVERY BANK HAS .. FEES.. SO WHEN U GET HIT WITH THEM IT SUCKS AND YOU OBVIOUSLY HATE THAT BANK.. BUT REALLY WHOS TO BLAME?? YOU ARE.. SO.. ITS CALLED BEING RESPONSIBLE.. NOT CARELESS..

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Michigan Fuller Branch at Grand Rapids, MI
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NO Compassion & Dishonest for Employee & Customers
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by beachen2528, Oct. 08, 2011

 I worked at Indian Shores Fl Branch. Was new but told on several times how great I was doing, even better than  some older folks..I even ask if I could do some decoration of branch (it was Dec 08) not much decorating of lobby. Was told by MGR (Debbie)that sure, but she wasn't much into Christmas, she had some family members died in Dec.but Thank God not her kids..Of course that was until My Son died in a Car Wreck just 3 days after conversation.

Needless to say devastated, suicidal even. Under Dr's care for medical problems due to this. But was still nice enough to manage to get their bank keys back to them, in Feb.so they wouldn't be in trouble for an audit, or so they said. However, while trying to get better to go back to work in Mar. (I was told when I brought the keys in, Oh I understand, take your time)they fired me and had no knowledge, no call, no letter, but told I no longer had Insurance and couldn't see the Dr..

If this wasn't enough, I went to another 5/3 branch ask them to list My Daughter as a beneficiary on account,(still not sure I could make it thru this) and they added her to my account. We didn't realize until she had money missing from her account, they didnt do that. After checking into it by a different Bank MGR, we learned they had taken money, due to my overdraft of an automatic payment, and was done thru the branch who fired me and told this Bank MGR, My Daughter authorized it! She didn't even know this was going on, I hadn't told her! Oh But isnt this the Kind of Place My Tax Dollars went to, to HELP THEM!
Oh but when certain, customers came in who had so many bad checks we could run the check to cash it, it was ok to do some off the book type tranaction to cash it for them! Call this Fair Practice for who?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Indian Shores Branch at Indian Rocks Beach, FL
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New Customer 2011
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by disatisfied, Sep. 06, 2011

Not impressed at all!!  In a short time i have had many issues.  Fees reimbursed because of miscommunication.  Direct deposit for car payment is all they will get from me.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Mayfield Heights Branch at Cleveland, OH
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terrible service
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by MikeSmith, Aug. 31, 2011

Terrible service!  Banker would not return my calls or give me an update on the status of a loan.  Was told that the loan would take about 30 days, and 6 months later it is still "being processed."  I would not use this bank again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cureton at Waxhaw, NC
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Overly friendly tellers and bad closing experience
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by JC123, Jul. 20, 2011

Tellers are WAY too familiar.  When I cash a check they ask me in front of a line of customers, what I am going to do with my money!  Not their business..... don't care about the Patriot Act.  It is rude and compromises my safety.  Also had a very bad mortgage closing at that bank.  Settlement check bounced and loan did not close properly.  I was told by the branch manager it was 'no big deal' and happens all the time!  Really???  He never followed up with me to see if the issue resolved.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Fairlawn Bc at Akron, OH
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Terrible bank
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by WornOutBY53Bank, Jul. 18, 2011

Terrible bank with the worst service or any bank I've ever seen. Tried to close my checking account and withdrew the money and opened an account at another bank. They kept charging monthly service charges and calling was a waste of time. Stayed with them 7 years until I finally had enough of them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Bainbridge Branch at Chagrin Falls, OH
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Cold Calls!
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by mjaldrich, Jun. 27, 2011

I'm writing to let you know about the kind of representation you have for your bank.  Two weeks ago I got a cold call from this branch  WILSON/44TH  4460 WILSON AVE SW  GRANDVILLE, MI 49418 Phone: (616) 257-9260.  I know this cause the caller ID gave me the number that I looked up.  The person who was calling called about our mortgage and refinancing to get a  lower rate.  I told him I wasn't interested and he went on to tell about what was out there right now.  I again said I wasn't interested and told him that we probably wouldn't be refinancing because we hoped to be building in a couple of years and it wouldn't be worth it for us to refinance now.  He said acknowledged that...then I went on to say that we wouldn't be coming back to 5/3 for our next house because of the way 5/3 has treated me in the past because of my name not being on our current mortgage.  I told him that month after month the bank sees MY signature on the check that pays OUR mortgage yet I'm not able to get any info on the mortgage.  He said in a VERY sarcastic way...."WOWWWW, way to be honest!"  I told him again that I pay the mortgage every month yet I can be told anything.  His reply......"So I see.   Your husband makes the money and you just pay the bills!"  How in the heck does know if I have a job or not for one and is that the way you treat a customer!  I didn't appreciate this treatment and this gives us even more reason NOT to come back to 5/3.  We did not seek you out to begin with.  The people who refinanced us did.  

Thanks for your time.  I hope this get to the correct people.  The website didn't have many contacts on it.  

Thanks,
Mary Aldrich

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Wilson And 44th Street Branch at Grandville, MI
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Cold Calls!
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by mjaldrich, Jun. 27, 2011

I'm writing to let you know about the kind of representation you have for your bank.  Two weeks ago I got a cold call from this branch  WILSON/44TH  4460 WILSON AVE SW  GRANDVILLE, MI 49418 Phone: (616) 257-9260.  I know this cause the caller ID gave me the number that I looked up.  The person who was calling called about our mortgage and refinancing to get a  lower rate.  I told him I wasn't interested and he went on to tell about what was out there right now.  I again said I wasn't interested and told him that we probably wouldn't be refinancing because we hoped to be building in a couple of years and it wouldn't be worth it for us to refinance now.  He said acknowledged that...then I went on to say that we wouldn't be coming back to 5/3 for our next house because of the way 5/3 has treated me in the past because of my name not being on our current mortgage.  I told him that month after month the bank sees MY signature on the check that pays OUR mortgage yet I'm not able to get any info on the mortgage.  He said in a VERY sarcastic way...."WOWWWW, way to be honest!"  I told him again that I pay the mortgage every month yet I can be told anything.  His reply......"So I see.   Your husband makes the money and you just pay the bills!"  How in the heck does know if I have a job or not for one and is that the way you treat a customer!  I didn't appreciate this treatment and this gives us even more reason NOT to come back to 5/3.  We did not seek you out to begin with.  The people who refinanced us did.  

Thanks for your time.  I hope this get to the correct people.  The website didn't have many contacts on it.  

Thanks,
Mary Aldrich

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Wilson And 44th Street Branch at Grandville, MI
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if you consider yourself a smart person, you will not bank with 5/3
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by scrims, Jun. 17, 2011

I can't complain enough.  This is the most unfair organization I've ever dealt with in my life.  If you aren't rich as hell, do not keep your money with 5/3.  I had an overdraft on my account this week that was incorrectly posted -- I shouldn't have overdrafted, but their online banking is terrible and has a mind of its own, posts payments well after they have already occurred (making you think you have more money than you really do).  I e-mailed customer service about it the day of, the day after, the next day, and the next day, and I STILL haven't heard back from them.  There are $37 DAILY overdraft fees that built up this entire time.  So I called them, talked to 4 different people, and they would not reimburse me for my overdrafts even though THEY caused them and even after I attempted to initiate contact with them FOUR times about correcting the overdraft.  If I could afford a lawyer, I would sue to pants off of 5/3.  Additionally, there was a problem 2 years ago when I attempted to pay off my credit card (about a $1,200 balance) and instead they doubled my credit card balance.  DOUBLED it.  I tried to contact them about it several times, and nothing was fixed, and nobody would actually talk to me about it -- the only thing they did was disable my access to pay my credit cards online.  So now I don't even have that option, and they're making pay the double balance!!!!!  I hate this bank with all of my heart, and finally got fed up enough to move my checking account to USAA, where the air is crisp.  They actually care about you and your money, have FANTASTIC online banking, etc., etc.  No problems with them whatsoever.  The above mentioned problems with 5/3 aren't even half of it, I could go on for hours but don't have the time.

Bottom line:  If you have a bank account with 5/3 now, LEAVE.  They WILL screw you.
If you do not have a bank account with 5/3, don't ever get one.  They WILL screw you.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sugarcreek Banking Center at Dayton, OH
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Very helpful staff!
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by angiewangie05, Jun. 14, 2011

I went into this branch only to file a claim about a charge that wasn't authorized on my account, and ended up finding out I had good enough credit to buy a house! Reenita was very thorough going over things with me and really made me feel like I mattered. Thank you!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Apple Avenue Banking Center at Muskegon, MI
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Customer Service
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by dboss7, May. 16, 2011

You are wasting your time dealing with this branch unless you have a significant volume in your account.  These folks don't care about your needs, questions, etc. otherwise.  Heather Wilson is the biggest offender. I'm seriously considering taking my business to Huntington across the street.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Anderson Township Branch at Cincinnati, OH
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Outstanding Customer Service
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by dcrooks, Apr. 28, 2011

I have my personal and business accounts at the Clarendon Hills branch for 13 years and have found the staff to be most helpful and responsive to my needs.  It's a very friendly environment and the staff is very knowledgeable.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Clarendon Hills at Clarendon Hills, IL
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Great new concept in banking...no teller lines to wait in!!!
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by SunnysideProperties, Apr. 11, 2011

Great service and attention to detail...personalized service in a new concept .... no teller lines to wait in!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Birkdale Village Branch at Huntersville, NC
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5/3rd Bank is HORRIBLE!!!!!!!!
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by Hate53rdBank, Apr. 06, 2011

Over Draft Fees.. Hmm  always hits right b4 your direct deposit.  They make sure they hold checks, and slam you with overdraft fees hours b4 direct deposit. Worst bank I have ever had. They are a scam and make all there money off of middle class struggling families  DO NOT BANK WITH THE OVERDRAFT KINGS!!!!!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Florence Mall Branch at Florence, KY
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Wasted Trip!
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by UpsetinAlabama, Apr. 06, 2011

This stupid bank isn't even there anymore! I drove all the way from Anniston, AL. to find a closed building!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Varner Crossing Bank Mart Branch at Powder Springs, GA
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refi
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by rosebud, Mar. 31, 2011

extremely disenchanted with the refinancing process, after paying fees and asking for another appraisal because they would not validate the one that was done only 2 months prior, there appears to be a sadistic quality in their mortgage dept. at the Cary, NC branch, would love to name the specific two people that are uncaring and enjoy bleeding each cent out of their poor trusting customers.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cary Branch at Cary, NC
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Deceptive and Inept Liars
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by myscreenname, Mar. 18, 2011

In November 2010, I called 5/3 about refinancing my mortgage.  I was quoted a rate and I asked if there were any points.   I was told no.  "no points?.  "no points."  I actually spoke to two separate mortgage originators and was told no both times.  When I received the Good Faith Estimte it included one point.  I was told this was the condo fee which was disclosed during the application process.  However, they never asked if I was a refinancing a condo when I first asked about points.  Additionally I was told 1)  I don't know how much the condo fee will be  2)  I don't even know if they will charge it.  Maybe I should have known better but to the every day consumer I think this practice is unfair and deceptive.  Subsequently my mortgage originator refused to speak with me and left me in the hands of her administrator.  Two regional managers were aware of this but did nothing to remedy the situation which only lead to additional delays because the administrator had to get the answers from. I assume, the originator.  This process dragged out for 3 months.  They quoted me 3 separate deals during this timeframe.  Each time I checked on the status, because no one called me, I expressing concern about the rate that I had locked in.  I was repeatedly told "Don't worry about it."  Finally, in February, 5/3 approved the mortgage only to call me the next day to inform me the investor would not  extend the rate lock any longer and the 4.25% locked in was no longer available.  Even then, the regional by the name of Scott wasn't man enough to call me himself.  However, he was willing to say "It wasn't all our fault" but provided no details nor did he follow up on information I provided him about the delays.  Through this process employees have lied, left out information and did projections on account benefits that conveniently left out associated costs.  If a bank were willing to stand by it's commitments they would have volunteered to take the loan in house are the rate promised the customer.  They left me hanging and cost me $300 per month plus.  I will never do business with Fifth Third again.  I was told Fifth Third spent $7000 in rate lock extensions throughout the process.  For that investment they ended up losing my Home Equity loan.   Any investors should be wary about a business that incurs costs that high and still can't close the business!
This review will be added to every branch in the region since the employees involved cover multiple locations.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Schaumburg Branch at Schaumburg, IL
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Worst Mortgage Experience EVER - Very Deceptive
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by myscreenname, Mar. 17, 2011

In November 2010, I called about refinancing my mortgage.  I was quoted a rate and I asked if there were any points.   I was told no.  I actually spoke to two separate mortgage originators and was told no both times.  When I received the Fair Lending Statement it included one point.  I was told this was the condo fee which was disclosed during the application process.  However, they never asked if I was a refinancing a condo when I first asked about points.  Additionally I was told 1)  I don't know how much the condo fee will be  2)  I don't even know if they will charge it.  Maybe I should have known better but to the every day consumer I think this practice is unfair and deceptive.  Subsequently my mortgage originator refused to speak with me and left me in the hands of her administrator.  Two regional managers were aware of this but did nothing to remedy the situation which only lead to additional delays because the administrator had to get the answers from. I assume, the originator.  This process dragged out for 3 months.  They quoted me 3 separate deals during this timeframe.  Each time I checked on the status, because no one called me, I expressing concern about the rate that I had locked in.  I was repeatedly told "Don't worry about it."  Finally, in February, 5/3 approved the mortgage only to call me the next day to inform me the investor would not  extend the rate lock any longer and the 4.25% locked in was no longer available.  Even then, the regional by the name of Scott wasn't man enough to call me himself.  However, he was willing to say "It wasn't all our fault" but provided no details nor did he follow up on information I provided him about the delays.  Through this process employees have lied, left out information and did projections on account benefits that conveniently left out associated costs.  If a bank were willing to stand by it's commitments they would have volunteered to take the loan in house are the rate promised the customer.  They left me hanging and cost me $300 per month plus.  I will never do business with Fifth Third again.  I was told Fifth Third spent $7000 in rate lock extensions throughout the process.  For that investment they ended up losing my Home Equity loan.   Any investors should be wary about a business that incurs costs that high and still can't close the business!
This review will be added to every branch in the region since the employees involved cover multiple locations.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Schaumburg West Branch at Schaumburg, IL
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a long time customer
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by pppp, Feb. 24, 2011

Compton road has the worst customer service in the banking industry. Michelle needs to find another line of work. Nicole also would be better suited at a Mcdonalds.. you suck.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Finneytown Branch at Cincinnati, OH
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Terrible Customer Service
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by PublicGuy, Feb. 14, 2011

The tellers can be nice (although they are required to be nonforgiving), but that does not compensate for their deceptive system. I can admit (just this time) that I should have listened to the warning from my roommate, the senior finance major with a 4.0 who scored in 97% tile in the nation on the Bloomberg exam.

* this reviewer has be with this bank for 6 months - 1 year
* this review was made on Fifth Third Bank, Marion Il East Branch at Marion, IL
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