Fifth Third Bank, Review

EXCELLENT SERVICE
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by SHEREN, Jan. 26, 2012

VERY ATTENTIVE, HELPFUL AND PROMPT IN ANSWERING QUERIES

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Elmhurst Branch at Elmhurst, IL
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This place is horrible
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by gnasticious, Dec. 27, 2011

I deposited cash and it has not shown up for a week. I've been overcharged when I don't have an account for credit, and when I called to ask about an availability date they hung up on me. This bank abuses it's customers and its representatives in Elmhurst are mostly pains in the arse  (I.E. Kay Sylvia etc.)

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Elmhurst Branch at Elmhurst, IL
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Great Service and There to Help
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by DMDoog, Dec. 23, 2011

I have been banking with Fifth Third for over six years and there has been two separate occasions where I was in money trouble and they helped me out.  The first time was when I over withdrawn on my account.  Understanding that it was my fault I politely asked if they could not charge me the daily overdraft fee and that I would pay all other fees, mainly because this occcured on a Monday and I wasn't getting paid until Friday.  The Branch Manager went above and beyond my expectations and not only reversed all charges, but even added some money into my account so that I was positive until I received my paycheck.  The second time I had a fraudulent charge placed on my account and and I was once again over withdrawn.  They helped me 100% with getting those charges reversed and setting up a new ATM card because of the fraudulent activity from the previous one.  Because of all of these helpful experiences, I do all of my banking with Fifth Third Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Itasca at Itasca, IL
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Best bank I have ever used
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by TomRogers, Dec. 06, 2011

Fifth Third bank is the finest financial institution I have ever used.  I have all my personal and business banking accounts with 53.  Their customer service is unmatched and they have the banking products to suit any need.  I found 53 helped my my business grow by "being there" when I needed help.  If you are thinking about changing banks, give 53 a chance.  I think you will be pleased with your decision.

Tom Rogers
Brentwood, TN

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Fifth Third Bank, Mallory Lane Branch at Franklin, TN
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Very racist people
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by terrcs, Nov. 25, 2011

I used to work at the merchants walk branch back in 07 right before they were about to transition into fifth third bank. I had a manager there who was named julie. I was the only african american working there. I feel like the always singled me out and gave me a hard time with everything I did. They would smile in my face but do vindictive things to try to run me out the door. The only allowed me to work the drive through and treated me different then everyone else. Working there was a nightmare for me and they eventually lied to get me fired and ran me out the door. It was the worst job experience I have ever had in my life.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Merchants Walk Financial Center Bran at Marietta, GA
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Lost HELOC Transaction
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by sgboud98, Nov. 18, 2011

I made a payment at the branch in the Willis Tower (old Sears Tower)and discovered that it wasn't sent for my HELOC payment.  After much investigation it turned out that there was some delay in the branch sending the payment.  During the time the check payment had to be stopped.  On top of that I was informed that due to the banks error I would not be penalized.  Once we confirmed that the check had been stopped and we would not have multiple payments we made a payment for what was due at a different branch (St. John, Indiana.)  Our next HELOC statement received showed that we were penalized with penalty interest of 10+% and are now having to take our time to have this removed.

So when you're told you will not be penalized don't believe that because you will and your time is MONEY!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sears Tower Branch at Chicago, IL
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Lost HELOC Transaction
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by sgboud98, Nov. 18, 2011

I made a payment at the branch in the Willis Tower (old Sears Tower)and discovered that it wasn't sent for my HELOC payment.  After much investigation it turned out that there was some delay in the branch sending the payment.  During the time the check payment had to be stopped.  On top of that I was informed that due to the banks error I would not be penalized.  Once we confirmed that the check had been stopped and we would not have multiple payments we made a payment for what was due at a different branch (St. John, Indiana.)  Our next HELOC statement received showed that we were penalized with penalty interest of 10+% and are now having to take our time to have this removed.

So when you're told you will not be penalized don't believe that because you will and your time is MONEY!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sears Tower Branch at Chicago, IL
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Best Banking Experience I've Had
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by AnnieCee, Nov. 12, 2011

The people at the Mile Stretch office are very friendly and helpful. I've had experience with many local banks down through the years, so I know a lot of the banks around here. It's been a real pleasure to be with 5/3 bank. I opened an account with them primarily because their location was very convenient, but I recommend them to everyone now because the services and the people are so great.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Holiday Branch at Holiday, FL
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Wow!! No privacy
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by Drea, Nov. 03, 2011

OK this is not an experience for me per se, but I just went into the branch on Madison downtown Chicago. They were having an issue with their system and an African American woman was in line waiting on her transaction.  For some reason the system went down during her transaction.  They said very loudly how much she was taking out, how much she had left and kept telling me sorry for your wait.  OK now this lady has $747 left in her account and was trying to take $340 ouot.  They were very very loud and I couldn't believe it.  I could have followed her to the currency change they sent her to to pay her light bill and robbed her if that was something I wanted to do.  Were they serious????  Just plain tacky.  I will report them.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Kenova Banking Center Branch at Kenova, WV
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GREAT CUSTOMER SERVICE VERY FRIENDLY
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by TAYL77, Nov. 02, 2011

GREAT EXPERIENCE VERY HELPFUL AND ATTENTIVE TO MY NEEDS AND CONCERNS. I GUESS ALOT OF IT HAS TO DO WITH THE FACT THAT IM NOT A MORON WHO IS CONSTANTLEY OVERDRAFTING AND THEN BLAMING THE BANK FOR FEE'S ON MY ACCOUNT.. CONSIDERING EVERY BANK WILL CHARGE U FEE'S ITS COMMON SENSE.. U DONT HAVE A BAD HISTORY IN YOUR BANKING... BANKS CAN WORK WITH U INSTEAD OF AGAINST YOU. EVERY BANK HAS .. FEES.. SO WHEN U GET HIT WITH THEM IT SUCKS AND YOU OBVIOUSLY HATE THAT BANK.. BUT REALLY WHOS TO BLAME?? YOU ARE.. SO.. ITS CALLED BEING RESPONSIBLE.. NOT CARELESS..

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Michigan Fuller Branch at Grand Rapids, MI
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NO Compassion & Dishonest for Employee & Customers
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by beachen2528, Oct. 08, 2011

 I worked at Indian Shores Fl Branch. Was new but told on several times how great I was doing, even better than  some older folks..I even ask if I could do some decoration of branch (it was Dec 08) not much decorating of lobby. Was told by MGR (Debbie)that sure, but she wasn't much into Christmas, she had some family members died in Dec.but Thank God not her kids..Of course that was until My Son died in a Car Wreck just 3 days after conversation.

Needless to say devastated, suicidal even. Under Dr's care for medical problems due to this. But was still nice enough to manage to get their bank keys back to them, in Feb.so they wouldn't be in trouble for an audit, or so they said. However, while trying to get better to go back to work in Mar. (I was told when I brought the keys in, Oh I understand, take your time)they fired me and had no knowledge, no call, no letter, but told I no longer had Insurance and couldn't see the Dr..

If this wasn't enough, I went to another 5/3 branch ask them to list My Daughter as a beneficiary on account,(still not sure I could make it thru this) and they added her to my account. We didn't realize until she had money missing from her account, they didnt do that. After checking into it by a different Bank MGR, we learned they had taken money, due to my overdraft of an automatic payment, and was done thru the branch who fired me and told this Bank MGR, My Daughter authorized it! She didn't even know this was going on, I hadn't told her! Oh But isnt this the Kind of Place My Tax Dollars went to, to HELP THEM!
Oh but when certain, customers came in who had so many bad checks we could run the check to cash it, it was ok to do some off the book type tranaction to cash it for them! Call this Fair Practice for who?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Indian Shores Branch at Indian Rocks Beach, FL
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New Customer 2011
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by disatisfied, Sep. 06, 2011

Not impressed at all!!  In a short time i have had many issues.  Fees reimbursed because of miscommunication.  Direct deposit for car payment is all they will get from me.  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Mayfield Heights Branch at Cleveland, OH
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terrible service
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by MikeSmith, Aug. 31, 2011

Terrible service!  Banker would not return my calls or give me an update on the status of a loan.  Was told that the loan would take about 30 days, and 6 months later it is still "being processed."  I would not use this bank again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cureton at Waxhaw, NC
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Overly friendly tellers and bad closing experience
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by JC123, Jul. 20, 2011

Tellers are WAY too familiar.  When I cash a check they ask me in front of a line of customers, what I am going to do with my money!  Not their business..... don't care about the Patriot Act.  It is rude and compromises my safety.  Also had a very bad mortgage closing at that bank.  Settlement check bounced and loan did not close properly.  I was told by the branch manager it was 'no big deal' and happens all the time!  Really???  He never followed up with me to see if the issue resolved.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Fairlawn Bc at Akron, OH
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Terrible bank
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by WornOutBY53Bank, Jul. 18, 2011

Terrible bank with the worst service or any bank I've ever seen. Tried to close my checking account and withdrew the money and opened an account at another bank. They kept charging monthly service charges and calling was a waste of time. Stayed with them 7 years until I finally had enough of them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Bainbridge Branch at Chagrin Falls, OH
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Cold Calls!
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by mjaldrich, Jun. 27, 2011

I'm writing to let you know about the kind of representation you have for your bank.  Two weeks ago I got a cold call from this branch  WILSON/44TH  4460 WILSON AVE SW  GRANDVILLE, MI 49418 Phone: (616) 257-9260.  I know this cause the caller ID gave me the number that I looked up.  The person who was calling called about our mortgage and refinancing to get a  lower rate.  I told him I wasn't interested and he went on to tell about what was out there right now.  I again said I wasn't interested and told him that we probably wouldn't be refinancing because we hoped to be building in a couple of years and it wouldn't be worth it for us to refinance now.  He said acknowledged that...then I went on to say that we wouldn't be coming back to 5/3 for our next house because of the way 5/3 has treated me in the past because of my name not being on our current mortgage.  I told him that month after month the bank sees MY signature on the check that pays OUR mortgage yet I'm not able to get any info on the mortgage.  He said in a VERY sarcastic way...."WOWWWW, way to be honest!"  I told him again that I pay the mortgage every month yet I can be told anything.  His reply......"So I see.   Your husband makes the money and you just pay the bills!"  How in the heck does know if I have a job or not for one and is that the way you treat a customer!  I didn't appreciate this treatment and this gives us even more reason NOT to come back to 5/3.  We did not seek you out to begin with.  The people who refinanced us did.  

Thanks for your time.  I hope this get to the correct people.  The website didn't have many contacts on it.  

Thanks,
Mary Aldrich

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Wilson And 44th Street Branch at Grandville, MI
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Cold Calls!
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by mjaldrich, Jun. 27, 2011

I'm writing to let you know about the kind of representation you have for your bank.  Two weeks ago I got a cold call from this branch  WILSON/44TH  4460 WILSON AVE SW  GRANDVILLE, MI 49418 Phone: (616) 257-9260.  I know this cause the caller ID gave me the number that I looked up.  The person who was calling called about our mortgage and refinancing to get a  lower rate.  I told him I wasn't interested and he went on to tell about what was out there right now.  I again said I wasn't interested and told him that we probably wouldn't be refinancing because we hoped to be building in a couple of years and it wouldn't be worth it for us to refinance now.  He said acknowledged that...then I went on to say that we wouldn't be coming back to 5/3 for our next house because of the way 5/3 has treated me in the past because of my name not being on our current mortgage.  I told him that month after month the bank sees MY signature on the check that pays OUR mortgage yet I'm not able to get any info on the mortgage.  He said in a VERY sarcastic way...."WOWWWW, way to be honest!"  I told him again that I pay the mortgage every month yet I can be told anything.  His reply......"So I see.   Your husband makes the money and you just pay the bills!"  How in the heck does know if I have a job or not for one and is that the way you treat a customer!  I didn't appreciate this treatment and this gives us even more reason NOT to come back to 5/3.  We did not seek you out to begin with.  The people who refinanced us did.  

Thanks for your time.  I hope this get to the correct people.  The website didn't have many contacts on it.  

Thanks,
Mary Aldrich

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Wilson And 44th Street Branch at Grandville, MI
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if you consider yourself a smart person, you will not bank with 5/3
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by scrims, Jun. 17, 2011

I can't complain enough.  This is the most unfair organization I've ever dealt with in my life.  If you aren't rich as hell, do not keep your money with 5/3.  I had an overdraft on my account this week that was incorrectly posted -- I shouldn't have overdrafted, but their online banking is terrible and has a mind of its own, posts payments well after they have already occurred (making you think you have more money than you really do).  I e-mailed customer service about it the day of, the day after, the next day, and the next day, and I STILL haven't heard back from them.  There are $37 DAILY overdraft fees that built up this entire time.  So I called them, talked to 4 different people, and they would not reimburse me for my overdrafts even though THEY caused them and even after I attempted to initiate contact with them FOUR times about correcting the overdraft.  If I could afford a lawyer, I would sue to pants off of 5/3.  Additionally, there was a problem 2 years ago when I attempted to pay off my credit card (about a $1,200 balance) and instead they doubled my credit card balance.  DOUBLED it.  I tried to contact them about it several times, and nothing was fixed, and nobody would actually talk to me about it -- the only thing they did was disable my access to pay my credit cards online.  So now I don't even have that option, and they're making pay the double balance!!!!!  I hate this bank with all of my heart, and finally got fed up enough to move my checking account to USAA, where the air is crisp.  They actually care about you and your money, have FANTASTIC online banking, etc., etc.  No problems with them whatsoever.  The above mentioned problems with 5/3 aren't even half of it, I could go on for hours but don't have the time.

Bottom line:  If you have a bank account with 5/3 now, LEAVE.  They WILL screw you.
If you do not have a bank account with 5/3, don't ever get one.  They WILL screw you.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sugarcreek Banking Center at Dayton, OH
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Very helpful staff!
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by angiewangie05, Jun. 14, 2011

I went into this branch only to file a claim about a charge that wasn't authorized on my account, and ended up finding out I had good enough credit to buy a house! Reenita was very thorough going over things with me and really made me feel like I mattered. Thank you!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Apple Avenue Banking Center at Muskegon, MI
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Customer Service
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by dboss7, May. 16, 2011

You are wasting your time dealing with this branch unless you have a significant volume in your account.  These folks don't care about your needs, questions, etc. otherwise.  Heather Wilson is the biggest offender. I'm seriously considering taking my business to Huntington across the street.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Anderson Township Branch at Cincinnati, OH
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