Eastern Bank, RANDOLPH BRANCH
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| Name: | Eastern Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 10/19/1989 |
| FDIC Insurance: | 10/19/1989 |
| Holden By: | EASTERN BANKSHARES INC |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 124, view all, view on map |
| Website: | www.easternbank.com |
| Total Assets: | $25,551,908,000 |
| Total Deposits: | $21,505,363,000 |
| Total Equity Capital: | $3,418,356,000 |
| Total Domestic Office Deposits: | $21,505,363,000 |
| Net Income: | $121,148,000 |
| Quarterly Net Income: | $54,771,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 4% |
| Quarterly Return on Equity: | 6% |
| More... | |
Client Review
10 client reviews of Eastern Bank scored 3 out of 5.
Drive through window
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DLDM, Aug. 23, 2012
The drive through window is very very slow. What is most annoying is that you can see the tellers conversing, laughing, etc while you sit waiting for someone to help. Would not even be writing this review if it hadn't happened so many times. The last time, the teller could see how annoyed I was, and to add insult to injury SHE became confrontational!! What??? I mumbled under my breath, and she heard that!! Holding my deposit in her hand she began saying "excuse me?" at least three times, further delaying me! Closing my account. No one should be treated that way. My annoyance was completely justified, how dare she!! As we all know, when one becomes that defensive, it because they know they are wrong. An apology is what I should have gotten.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Eastern Bank, Randolph Branch at Randolph, MA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DLDM, Aug. 23, 2012
The drive through window is very very slow. What is most annoying is that you can see the tellers conversing, laughing, etc while you sit waiting for someone to help. Would not even be writing this review if it hadn't happened so many times. The last time, the teller could see how annoyed I was, and to add insult to injury SHE became confrontational!! What??? I mumbled under my breath, and she heard that!! Holding my deposit in her hand she began saying "excuse me?" at least three times, further delaying me! Closing my account. No one should be treated that way. My annoyance was completely justified, how dare she!! As we all know, when one becomes that defensive, it because they know they are wrong. An apology is what I should have gotten.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Eastern Bank, Randolph Branch at Randolph, MA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Debbie78 2014-10-28 22:11:08
Did it occur to you that maybe she had a customer? I go to that branch and I know there is no one dedicated to the drive up because they have a small staff. I've been going there for years and they're all great!!! Love the branch.
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