Full Service Brick and Mortar Office
Review: 2.5star5 client reviews
Location:668 S Lane St
Seattle, WA 98104

King County
View Other Branches
Branch Deposit:$306,057,000
FDIC Cert:#31628

The Bank

Name:East West Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/02/1973
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:105, view all, view on map
Total Assets:$68,508,732,000
Total Deposits:$55,993,598,000
Total Equity Capital:$6,338,759,000
Total Domestic Office Deposits:$53,153,056,000
Net Income:$640,384,000
Quarterly Net Income:$314,747,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:21%
Quarterly Return on Equity:20%

Client Review

5 client reviews of East West Bank scored 2.5 out of 5.

don't deal with the manager
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by seattlefirms, Nov. 27, 2011

Joseph Fong the manager of the branch has been very unhelpful and unprofessional. He has lack of banking acknowledge. I am a small business customer. He doesn't listen to the customer needs. I would not chose him to be my banker. The staffs in the branch are much better and helpful.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on East West Bank, International District Branch at Seattle, WA
7 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by butterflylove 2014-10-23 13:12:54
This bank seems to be growing fast.  A first I was happy with the service where I opened my account in L.A.  The manager was super nice, she will called me when I have item coming in and I don't have enough found.  She made me feel I am special.  However, once she was gone, and an older man took over the branch, boy I can tell, that man is heartless.  I suggest never do business with them.  I am looking into another bank ASAP.  

I lost my job and am going to tough time; eventually I found a new job and trying to catch up.  This manager puts my debt card on hold every time I have an overdrawn on my account; even it's $1.00?  At first I didn't know what was going on until I'll go to the store to buy things, food, and I can't pay.  I was told the card was reported stolen, and everyone will be looking at me.  I tried to explain and convince them that it's not stolen.  I have to show my ID to proof myself.   That old man manager at 99 Ranch in San Gabriel really sucks.  Now, I moved and reopened at another branch closer to me, every the new lady manager is super nice, but her branch does the same thing too.  They are doing the same thing just because the last manager did that.  I had this account for few years, it never happen before until that old man manager started it.  Not only they put my card on hold, they charge a fee around $30.00.  I have no problem with charging fees, it's fair if I have an overdraft, but how can they charge fees, and hold your card and made life so inconvenience? Isn’t charging a huge fee is not enough?  Please RUN everyone, they is a bank don't care about anyone.  There are more and more online banking with no fees, anyone can open a checking account, no need to worry about if you have been reported to chex system.  Obviously, all these big bank could careless for anyone but the ones with big money.  They really suck.  Wal-Mart (Go bank) is opening online banking service end of this month, also check out Capital one 360, all these are growing online bank.  Someday, they will put these ugly greedy banks out of business.  I plan to file a complain as soon as I can find out the right place.  They can't charge a huge fees and hold the debt card.

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