CoreFirst Bank & Trust, Review

Clueless
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by notacustomeranymore2, Jun. 23, 2012

I've been a customer with this bank for over 20 years and recently I had a situation where I needed to stop an unauthorized ACH from occurring.  This branch had no clue how to take care of it for me and I had to do a stop pay to stop it.  Then they charged me another stop fee payment the next month even though I was told that it was good for 6 months.  When I called the Topeka main office they gave me completely different information.  I'm closing my accounts next week.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on CoreFirst Bank & Trust, Leawood-State Line Branch at Leawood, KS
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They need some help
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by teanua, Jun. 03, 2012

I've had the same credit card with this bank for 14 years. It’s the one I use on the web so I requested it only have a $1000 limit. So if someone gets a hold of it, no big deal. It’s been that way for 14 years.
This year I decided to ask for an increase to $2000 so we could use this low limit card while on vacation overseas. So even though my wife and I make over $200k per year, I have a 762 credit rating and never missed a payment on this trivial little card, they denied my request. Needless to say, I'm paying the card off this week and cancelling. I have credit card companies begging me to accept their cards with multi-thousand dollars limits. So if this bank is not sophisticated enough to understand what a good credit score is and how trivial $1000 is to me, bye-bye.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on CoreFirst Bank & Trust, 3701 Southwest Wanamaker Branch at Topeka, KS
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