Community Trust Bank, Inc., Review

Community Trust Bank, Inc., Review

Average rating based on 4 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
2
4 star:
0
3 star:
1
2 star:
0
1 star:
1
Terrible branch manager!!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Lisat, Mar. 04, 2016

When Mr Bucky Frame was the branch manager this was a happy and friendly bank, but after he retired the position was filled by a very pompous man...Mr Clovess Lawless!!!  He has changed everything and is not nice to the long time employees!!!!  The employees look scared and worried all the time now. So sad for them, and, to us long time customers!


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Trust Bank, Inc., Summersville Main Branch at Summersville, WV
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Wonderful Service
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by happybanking, Feb. 02, 2012

I have been a customer at CTB for probably 30 years and I could not be happier.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Community Trust Bank, Inc., Middlesboro East Branch at Middlesboro, KY
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Great Bank and Service
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by RetiredPikeCoSD, Nov. 24, 2011

I have held an account with CTBI for the past 8 years and have not had anything other than excellent customer service in every regard. The staff at both the Marrowbone branch and the Mouthcard branch have never been anything less than helpful. We moved away from the Pike County area but have maintained this account with direct deposit due to the excellent level of service we are accustomed to that is unparalleled by any other bank we have done business with.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Community Trust Bank, Inc., Pike Marrowbone Branch at Elkhorn City, KY
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REALLY?????
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by Catti, Apr. 02, 2011

This was the first bank account I got when I moved to Kentucky.  I kept it about a week. One day my account statement was mailed to my house street address. But I never wanted it mailed there because the address was shared with another person that was a drug addict and I did not trust them. So I went into the bank to find out why this was mailed there instead of where I told them, which was my PO Box, and they said I told them to. I can understand them not listening and thinking I told them that. But they said I came in there and filled out a paper to have it changed from my PO Box to my street address. OK? no I didn't. This would of all been ok until the girl working told me, " Well, it is not that big of a deal if the other people got your bank statement, because they can't do anything with it.". REALLY?  With all the technology and stupid people like this, I could see my money getting stolen. Needless to say I left that bank.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Community Trust Bank, Inc., Mt Sterling North Branch at Mount Sterling, KY
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by Tuesday 2014-11-18 20:27:22
This bank sucks. They don't understand the money on deposit belongs to the depositor and not the bank. They can't take instructions, the make a mountain out of a mole hill, they are testy, unagreeable, irresponsible and cause much trouble. They don't listen to the customer, they do as THEY want to. They are losing a customer here next month. They think they can go over a judge's head and do what they want but they will find out that WON'T fly!!!  If they were the only bank, I would keep mine in a shoebox.

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