Community Bank, GENESEO BRANCH
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13 client reviews
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| Name: | Community Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1866 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | COMMUNITY FINANCIAL SYSTEM INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 206, view all, view on map |
| Website: | www.cbna.com |
| Total Assets: | $16,129,873,000 |
| Total Deposits: | $13,652,063,000 |
| Total Equity Capital: | $1,364,743,000 |
| Total Domestic Office Deposits: | $13,652,063,000 |
| Net Income: | $150,392,000 |
| Quarterly Net Income: | $41,580,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 11% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
13 client reviews of Community Bank scored 3 out of 5.
Rude tellers, bad customer service
Overall Rating
by rhd35, Dec. 27, 2012
I have had an account with Community for the past seven years, and have never had a bad experience with the different branches throughout the area. I have been to the Geneseo branch twice and both times, had two different tellers who were very rude. The most recent experience I had was with Linda Muscarella. (I took a peak at her business cards to get her name.) From the second I walked up to the counter, she seemed miserable. She gave me a few dirty looks and seemed inconvenienced. She didn't speak to me at all during the multiple transactions, and was just overall rude. I refuse to go to the Geneseo branch again due to the poor customer service and tellers who treat customers poorly. I am contemplating going to the manager about Linda, as she was so visibly rude. I understand that everyone has a bad day, but being in an occupation where customer service is extremely important, you think she could have put her emotions/problems aside and/or at least faked being nice and friendly. I hope other customers do not have to endure her, and the other tellers' poor attitudes. Unacceptable.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Geneseo Branch at Geneseo, NY
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby rhd35, Dec. 27, 2012
I have had an account with Community for the past seven years, and have never had a bad experience with the different branches throughout the area. I have been to the Geneseo branch twice and both times, had two different tellers who were very rude. The most recent experience I had was with Linda Muscarella. (I took a peak at her business cards to get her name.) From the second I walked up to the counter, she seemed miserable. She gave me a few dirty looks and seemed inconvenienced. She didn't speak to me at all during the multiple transactions, and was just overall rude. I refuse to go to the Geneseo branch again due to the poor customer service and tellers who treat customers poorly. I am contemplating going to the manager about Linda, as she was so visibly rude. I understand that everyone has a bad day, but being in an occupation where customer service is extremely important, you think she could have put her emotions/problems aside and/or at least faked being nice and friendly. I hope other customers do not have to endure her, and the other tellers' poor attitudes. Unacceptable.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Geneseo Branch at Geneseo, NY
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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