Community Bank, GENESEO BRANCH

Name:Community Bank, GENESEO BRANCH
Full Service Brick and Mortar Office
Review: 3star13 client reviews
Location:4218 Lakeville Rd
Geneseo, NY 14454

Livingston County
View Other Branches
FDIC Cert:#6989

The Bank

Name:Community Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:206, view all, view on map
Total Assets:$15,612,036,000
Total Deposits:$13,550,610,000
Total Equity Capital:$1,276,998,000
Total Domestic Office Deposits:$13,550,610,000
Net Income:$34,700,000
Quarterly Net Income:$34,700,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%

Client Review

13 client reviews of Community Bank scored 3 out of 5.

Rude tellers, bad customer service
 1star Overall Rating
by rhd35, Dec. 27, 2012

I have had an account with Community for the past seven years, and have never had a bad experience with the different branches throughout the area.  I have been to the Geneseo branch twice and both times, had two different tellers who were very rude.  The most recent experience I had was with Linda Muscarella.  (I took a peak at her business cards to get her name.) From the second I walked up to the counter, she seemed miserable.  She gave me a few dirty looks and seemed inconvenienced.  She didn't speak to me at all during the multiple transactions, and was just overall rude.  I refuse to go to the Geneseo branch again due to the poor customer service and tellers who treat customers poorly.  I am contemplating going to the manager about Linda, as she was so visibly rude.  I understand that everyone has a bad day, but being in an occupation where customer service is extremely important, you think she could have put her emotions/problems aside and/or at least faked being nice and friendly.  I hope other customers do not have to endure her, and the other tellers' poor attitudes.  Unacceptable.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Geneseo Branch at Geneseo, NY
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Five Star Bank, GENESEO BRANCH (0.4 miles)
Full Service Brick and Mortar Office
4431 Genesee Valley Plz
Geneseo, NY 14454
Tompkins Community Bank, GENESEO BRANCH (1.3 miles)
Full Service Brick and Mortar Office
11 South St
Geneseo, NY 14454
KeyBank, GENESEO BRANCH (1.3 miles)
Full Service Brick and Mortar Office
66 Main St
Geneseo, NY 14454
Five Star Bank, LAKEVILLE BRANCH (5.4 miles)
Full Service Brick and Mortar Office
3261 Rochester Rd
Lakeville, NY 14480
Five Star Bank, MOUNT MORRIS BRANCH (6.1 miles)
Full Service Brick and Mortar Office
45 E State St
Mount Morris, NY 14510