Community Bank, Elmira E Water Street Branch

“Too Busy” (Not Interested)
Overall Rating
Office Environment & Staff
Waiting Time
by Shannondonegan, Apr. 18, 2024

I accompanied my 16 year old  daughter into our local Chittenango branch to open her first checking account and was met with the greeting of “I’m closed” by the first of four tellers who promptly placed a sign in her window and walked away.  (There was only one other customer in the branch at the time).   After a few moments another teller assisted, provided paperwork to fill out and told us that it should only be a few moments as “Roberta” was finishing up with a customer.   We asked initially if this could be handled this morning as we were traveling out of town, and were assured that it would be no problem.  Twenty five minutes later we were approached by a teller informing us that “she was too busy with a fraud case  and it was going to be  “ a while”.   She could not provide any time estimate.  Time management, and general common courtesy seem to be an issue with this branch.  We took our business to the local Empower branch and had three accounts set up within 30 minutes.   Not quite sure when CBNA started going downhill,  but as a former 5 year employee in their Corporate Audit department, I was both saddened and disappointed.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, CHITTENANGO BRANCH at Chittenango, NY
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Nancy, Oneonta Office
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Office Environment & Staff
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by CarolO, Jun. 28, 2022

Community Bank is a Premier Bank.   The hold extremely high standards.   I had a situation that I presented to Nancy at the Oneonta office and she handled it with extreme compassion.  I cannot emphasize enough that because she handled the situation the way she did, I have the highest regard for Community Bank and will continue to support them.  Nancy, you are a compassionate employee and Community Bank is very lucky to have you working for them.  Thank you again.  Carol

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Oneonta Main St Branch at Oneonta, NY
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Scott Cardinali
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Interest Rate and Cost
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by Scottyytttooohottyyy, Aug. 31, 2020

The girls that work at the Hannibal, NY branch are amazing. When i go to the bank i always feel welcomed and when i leave i feel accomplished... They are understanding and they will also help you if you need it.. I have 4 accounts here and look forward to many more yrs to come with The Community Bank protecting my money.Thank you all for giving me a great banking experience..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, Hannibal Branch at Hannibal, NY
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