Full Service Brick and Mortar Office
Review: 3star13 client reviews
Location:519 Genesee St
Chittenango, NY 13037

Madison County
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FDIC Cert:#6989

The Bank

Name:Community Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:206, view all, view on map
Total Assets:$15,612,036,000
Total Deposits:$13,550,610,000
Total Equity Capital:$1,276,998,000
Total Domestic Office Deposits:$13,550,610,000
Net Income:$34,700,000
Quarterly Net Income:$34,700,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:11%

Client Review

13 client reviews of Community Bank scored 3 out of 5.

“Too Busy” (Not Interested)
 1star Overall Rating
 2star Office Environment & Staff
 1star Waiting Time
by Shannondonegan, Apr. 18, 2024

I accompanied my 16 year old  daughter into our local Chittenango branch to open her first checking account and was met with the greeting of “I’m closed” by the first of four tellers who promptly placed a sign in her window and walked away.  (There was only one other customer in the branch at the time).   After a few moments another teller assisted, provided paperwork to fill out and told us that it should only be a few moments as “Roberta” was finishing up with a customer.   We asked initially if this could be handled this morning as we were traveling out of town, and were assured that it would be no problem.  Twenty five minutes later we were approached by a teller informing us that “she was too busy with a fraud case  and it was going to be  “ a while”.   She could not provide any time estimate.  Time management, and general common courtesy seem to be an issue with this branch.  We took our business to the local Empower branch and had three accounts set up within 30 minutes.   Not quite sure when CBNA started going downhill,  but as a former 5 year employee in their Corporate Audit department, I was both saddened and disappointed.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Community Bank, CHITTENANGO BRANCH at Chittenango, NY
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