Commerce Bank, Review

New ATMs and personal bankers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Breilly, Sep. 04, 2024

I went to the bank to take out money at the ATM and my card I’ve had for 40 years didn’t work and I needed to come inside. I waited around 15 to 20 minutes then I decided to go through the regular line. So I waited there till my turn to talk to the teller. She  told me I had to talk to a personal banker. I went and sat some more. Finally a person came back from lunch and one of the personal bakers told her to take the people who came in after me. I stood up and said I was here before them so she took me. By that time I had been there for 45 minutes to an hour. She looked at my card and license and told me the new machine didn’t like ATM cards and I should get a debit card. I told her I didn’t want a debit card. She signed me up to get a new ATM and it should arrive in 7 to 10 days. So I said so now I have go stand in the line again to take care of what I came for. She said yes. My card is fine, it’s your machines that are the problem. I waited in in line at the ATM, then for a banker, then for a a teller who couldn’t do anything, then for a banker again, then I was supposed to get in line again for the teller again because your machine won’t work? I’m very frustrated and disappointed.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Commerce Bank, FENTON BRANCH at Fenton, MO
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